Question about Pioneer AVIC-N1 Car DVD Player

4 Answers

Main Screen is blank, everything works otherwise

On my AVIC-N1 which I have used for 3 years (45,000 miles) the main big screen is blank under all circumstances, brakes on or off, yet all things functions, radio, xm, cd player, and it sounds as if the navigation also works meaning if I press the navigation button you get the sounds as if the menu is up you just do not see anything. When the screen is closed, you do see on the narrow screen the radio station or cd that is playing.
What do I look for?

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  • Frank Jorgensen Mar 12, 2008

    One person asked if the screen is totally blank.  The main large screen is totally 100% blank.


    When you close the screen with the unit still on you see on the very narrow screen that still functions fine and tells you the name of the radio station or cd playing and such.


    Thus, everything functions except for the big screen.


    My wife has the vehicle for a few days out of town so I will not be able to try the various solutions for a few days.


    As for the suggestions about the parking break connection, even if that was broken would that cause the screen not to work while all other function continue to work fine,(xm radio, cd, am/fm radio, plus the navigation system sounds like it is work as you can hear the menu appear, just do not see anything but a blank screen)

  • Frank Jorgensen Mar 25, 2008

    Everyone,




    1. I have reset my unit and as expected it still has a blank screen.


    2. Thus, I am convinced that the problem is a broken wire to the screen.


    3. Question, how do I get instructions as to how to remove the unit and take apart the screen to repair,


    Or better yet,


    4. Can I remove the entire unit (instructions please) and then who can I send it to for repair?


    Thanks !


    Frank Jorgensen

  • Frank Jorgensen Mar 25, 2008


    Navigation Flex Cable: Frequently Asked QuestionsQ1. Why did Pioneer make this announcement?
    A1. Pioneer is aware of a potential issue with the Flex Cable powering the flip screen to the AVIC-N1 and the AVIC-N2.  After a number of power cycles, the cable has been observed to fail and cause the unit to malfunction (symptoms may include, but are not limited to, the flip-screen becoming blank) -- flex-cable failure can only be confirmed by Pioneer; standard service charges may apply for service issues not related to the flex-cable upgrade.
    Q2.  Does this issue pose any health or safety risk?
    A2.  No, the issue does not pose any health or safety risk.
    Q3. What Pioneer Navigation models are affected?
    A3. This issue may affect almost all AVIC-N1 and AVIC-N2 units.
    Q4. What kind of problem may occur?
    A4. Symptoms of Flex Cable failure may include, but are not limited to, the flip-screen becoming blank.  Flex-cable failure can only be confirmed by Pioneer; standard service charges may apply for service issues not related to the flex-cable upgrade.
    Q5. If my Navigation model does not have this problem, what should I do?
    A5. If you are not experiencing any issues currently, there is no need to take immediate action because the one-time fix to resolve the issue will be available if an AVIC-N1 or AVIC-N2 later experiences the service issue. 
    Q6. If during an inspection a unit is not experiencing an issue with the Flex Cable, will the Flex Cable be upgraded by Pioneer?
    A6. Yes, Pioneer will ensure that an upgraded Flex Cable is installed when any affected unit is brought in for any type of service.
    Q7. What is the service process to get my Flex Cable upgraded?
    A7. Pioneer will provide a one-time cable upgrade to all consumers for their AVIC-N1 and AVIC-N2 at no charge. Pioneer will offer the free upgrade either upon request or automatically if an affected unit is serviced for another reason.  Pioneer will exclusively perform the free cable upgrade for all units at our Factory service locations (i.e., no other service facility is to perform the cable upgrade).   If you own an AVIC-N1 or AVIC-N2 and you are experiencing the service issue, please call Pioneer Customer Service at 1-800-421-1603 to arrange for the cable upgrade.
    Q8. What if I have already paid for the Flex Cable Replacement?
    A8. Customers who have paid for the Flex Cable upgrade are eligible for reimbursement of certain service costs if sufficient proof of service can be provided -- please contact Pioneer at 1-800-421-1603 for more information regarding reimbursement rules.
    Q9. What should I do if I have additional questions?
    A9. Call Pioneer's toll-free Customer Service line at 1-800-421-1603.

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I would suggest to try opening the AVIC-N1 and look for loose connections on the wire(s) that are connected to the screen. The loose connections could be a broken wire, crack solder joint on connectors, loose cable or broken.
If all the connections look good, the screen itself may be defective.
Let me know if you need any further assistance.

Posted on Mar 12, 2008

  • Jaime Hernandez Mar 12, 2008

    The parking brake light has an independent wiring, so that will not interferes with your device.

    I'm sure is a loose connection that is causing the screen failure.

    Let us know the outcome when you have the time to work on it.

    Good Luck.


  • Jaime Hernandez Mar 25, 2008

    Thank you very much for your feedback.

    Very good info indeed.

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  • 1,894 Answers

Hello sir

>>there could be a loose connection causing the screen light to be on sometimes and off other times

>>tried resetting it and also checking the parking brake wire to make sure everything is hooked up correctly.

>>it may be the ribbon cable.

thankyou

goodluck

dont forget to rate the solution

Posted on Mar 12, 2008

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  • 351 Answers

Dear Jelmert,
try resetting the unit. it is located behind a tiny hole on the face plate. Just above the right ****.

i hope your problem will be solved.

Posted on Mar 12, 2008

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  • 1,944 Answers

Hi,

Is the screen totally dead? Do the backlights work?

Posted on Mar 12, 2008

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