Here is the apple quide on how to solve most of the problems:
http://www.apple.com/support/ipod/five_rs/
Then contact apple support or the shop where you bought the device for repairs.
SOURCE: lost ipod nano
Hey maddie13,
Unfortunately, Best Buy Product Replacement Plans (PRP's) only include coverage for hardware failures and manufacturer defects. If your iPod has been lost or stolen, we would be unable to provide you with a replacement.
If you would like however, your local Best Buy™ store should be able to cancel your current PRP coverage and provide you with a pro-rated refund for its cancellation. To do so, you would simply need to bring a copy of your original store receipt to the service desk to your local store and request to have your PRP cancelled/returned.
Hope this helps you out.
Sincerely,
Aaron
Go Ahead. Use Us.
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