The machine won't pump put any water, either from the head or the steam nozzle, no water comes out into drip tray either. I have tried descaling but cannot get water through with this process either. It makes all the sounds it should do however.
I KEEP having this problem... everything is in place, but no espresso. Nothing comes out the brew head. I have found multiple fixers for it. One: make sure you have water in the tank and that the tank is firmly pressed down (this was the most embarrassing of the mistakes I made), Two: try a slightly courser grind of espresso. On my Black & Decker burr mill, I have it on the 3 (of 12) to finest settings. Tamper only a little bit... not too hard. Three: when the flow is just not happening, try running some steam through the nozzle to see if you can get things moving along. Once I ran the steam through... it sputtered and coughed for a few seconds then steamed normally, then cooled it back down and the espresso came out fine. This was the most recent fix.
I started the descaling process as according to manual. I tried running water through every 6 hours or so, however it kept coming up dry. I left the water in for a total of 2 days before finally the water managed to come through.
You can try this different approach: open up the back of the appliance, and blow hard into the rubber hose that comes out of the water reservoir and into the pump, _while_ the machine is on and in espresso mode. The machine starts coughing, then water flows. You might have to fill the pump hose with a little bit of water.
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Hi, sounds like either you have a blocked or fauly solenoid, or micro switch or the water inlet side of the boiler is bocked. This is easy to fix. You need to be able to get to the inlet on the boiler, undo the water line and drill it out using a 3mm drill bit. Dazza
Descaling Saeco Automatic espresso machinesSAECO VIENNA SUPERAUTOMATIC MACHINES: SAECO VIENNA DIGITAL - MANUAL DESCALE PROGRAM 1. Fill the water tank with the Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water.) 2. Turn on the machine. Run approximately 1 cup through the steam wand by turning open the hot water steam valve). Turn machine off and let sit for 5 minutes. 4. Repeat this procedure until the water tank is empty. Then rinse water tank thoroughly and flush the machine by running two tanks of clear water through the steam wand. 5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared. SAECO VIENNA DIGITAL - AUTOMATIC DESCALE PROGRAM 1. Press the MENU/OK key to go into programming mode. Scroll up or down to select the "Descaling" function . Press MENU/OK key. Place a large container under the hot water/steam nozzle. Fill the water tank with Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water. Refer to the instructions on the bottle). 2. Then completely open the hot water/steam rotary valve/knob. The pump starts and the descaling program begins. During this phase the pump runs at intervals and the message "Machine is Descaling" is displayed. The complete program takes about 40 minutes. Do not add any water to the tank during this phase. When the message "Descaling Finished" appears, close the hot water/steam valve. The message "Rinse Machine" will appear. 4. Remove and rinse water tank thoroughly, fill with fresh water and replace on machine. Empty the container under the hot water/steam nozzle and replace. Flush the machine by running the tank of clear water through the hot water/steam wand until the message "Rinsing Finished" appears. Exit the Programming mode by pressing "MENU/OK" Refill the water tank with fresh water. 5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared. Descaling Single Boiler Home espresso machines(HOME SINGLE BOILER ESPRESSO MACHINES)
Approximately every 3 months (depending on your use and the water hardness), clean the machine with natural citric acid based decalcifying agent. 1. Add a descaling solution into the water reservoir. Mix thoroughly to dissolve (use warm water for better results). 2. Remove the filter holder and place a cup under the group head and another cup, or other container, under the steam wand to catch cleaning solution. 3. Turn espresso machine on, turn coffee pump on and run approximately 8 oz. of solution through the brew head. Turn machine off and let the machine sit for 15 minutes. 4.Run approximately 8 oz. through the steam wand, and again, turn machine off and let sit for 15 minutes. Repeat by allowing solution to run alternately through the steam wand and brew head. Turn espresso machine off after each cycle. Repeat process until solution has been run through. 5. Do not leave espresso machine on. Do not wait for the ready light to come on. Do not use the steam switch during this process. Do not allow reservoir to run empty! 6. Rinse reservoir thoroughly with fresh water. Refill reservoir with fresh water. Run half a tank of fresh water through group head, alternating between group head and steam wand.
This is hard to picture. The only way water can come out the brew spout is if the brewing mechanism inside in the position to make coffee. The only way to get that mechanism into that position is to either select one of the three coffee buttons (you'd hear the grinder run, then you'd hear the motor putting the brew mechanism into place and then the pump start and water would then come out the brew spout. OR to select preground coffee and then select one of the three coffee sizes - in that case you wouldn't hear the grinder but you'd still hear the motor turn the brew mechanism into brewing position and then start the pump.
When you simply select hot water and then open the steam valve - I can't imagine any possible way for water to come out the brew spout.
Now if you mean that you don't see any water come out but water is leaking inside the cabinet and ending up in the drip tray - then that would mean a leak inside the machine. It could be the valve that the brew group locks into when it goes into brew position (you see this valve in a little recess behind the brew mechanism when you take the brew group out to clean it). Or it could be a leaking steam valve or hose inside.
You might try getting a flashlight and a cleaning brush - take out the brew mechanism and then clean around that little nozzle/valve that is in the recess just the left of center behind where the brew mechanism was. That valve should shut when you are not in brew position and not allow any water out - but it may be gummed up with coffee grounds.
If you are feeling brave - you would need a deep socket and a lot of patience with a small breaker bar (a ratchet head is too big to fit in there) and you can remove that nozzle/valve and then clean it or replace it. But it is very slow going to remove it (there must be some special tool they use at the factory). I had just the right size deep socket (like what you'd use for a spark plug in a car) but there wasn't room for a ratchet so I had to use a small breaker bar and I could only turn the valve about 1/4 turn at a time then I'd have to reposition the socket to do another 1/4 turn. It took 5-10 minutes to remove it - then it was easy to clean. I think you could clean it in place with a stiff bristle brush and some q-tips.
I don't know if that valve is the problem - but that's the only thing I can think of that would have your hot water and steam running into your drip tray instead of out the steam wand.
Try this remove the portafilter, then press the button for brewing coffee and then turn on the machine, if both hoses are in the water reservoir, then water should flow out of the head after a few seconds.
(Button 26 is the right-most one (2 intersecting ovals.)
From the Manual:
Press the button (26) for at least 5 seconds to select the descaling operating mode; the LED emits a fixed light. • Direct the steam nozzle (14) toward the drip tray. • Position a vessel of adequate capacity under the steam nozzle and turn the hot water knob anticlockwise (16). The appliance starts an automatic descaling cycle with pauses preset by the manufacturer and managed automatically by the appliance. • At the end of the cycle, the flow of the descaling solution is shut off and the 5 buttons start flashing simultaneously. • Turn the knob of the hot water nozzle (16) clockwise to OFF. In this case, also the warning light (27) flashes. • Rinse the water tank and fill it with fresh drinking water. • Position a vessel of adequate capacity under the steam nozzle and empty 2/3 of the contents of the water tank by turning the steam knob (16) anticlockwise; to shut off the flow, turn the knob (16) clockwise. • Let the appliance heat up and empty the remaining contents of the water tank by turning the steam knob (16) anticlockwise; to stop the flow, turn it clockwise.