I have not worked on such a large machine, but it sounds like the ink waste station likely need cleaning. All smaller inkjet printers have silicone wiper blades that clean excess ink off the print head surface, if the blades are heavily saturated in junked up ink they may not be cleaning the print head appropriately. I have cleaned many wiper sleds with warm water and Q-tips, but always on home or SOHO machines. If this is not something you feel comfortable doing, call a professional technician, I'm sure that machine is worth and simple service call.
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