Question about Janome Memory Craft 10000

2 Answers

Janome 10000 Keep getting an error (warning/needle bent, cloth to thick,/something stuckin machine) dealer can"t get this warning to come up when they sew on my machine. anything I try to do with the machine embroidery or just sew a straight seam i get the error sooner or later. sometime within 5 mins. sometimes it takes an hour to come up.I have tried to sew all over the house i get the same thing. our home is only 10 yrs old. wiring should be good. I've been told there is a way to test if you have a flux of power coming in to an outlet. Do you know anything about this.They are suppose to be sold at radio shack. magnaflux

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  • Anonymous Mar 13, 2008

    I have the same problem and the dealer has had my machine twice once for 2 months and once for 1 month I am at my wits end with the expensive mistake

  • MABEL13 Mar 14, 2008

    I have a Janome `1000 and get the message needle bent, fabric too thick etc. I printed off the info on your site, took it to my Janome dealer with the machine and he says the motor is burning out, can this be right?

  • magnaflux Mar 17, 2008


    In reguards to my warning problem with my Janome 10000

    We ran a new circuit just for my machine. We have only the Janome machine on this circuit. This seems to have solved my problen. Thought this might help some one else.



2 Answers

I've been having the same problem with the error message. I finally took my machine to the shop Monday. They called me a couple hours later and said I needed a new motor. I picked it up this afternoon. I've only sewn on it a few minutes, but no messages. That hasn't happened in a long time. I'll test it some more tonight when I do some embroidery. It does sound smoother. We'll see!


Posted on May 17, 2008

  • Joyce Force Apr 09, 2011

    It's been about three years since I had my machine repaired and it is still going strong. The new motor was just the thing I needed.



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  • 104 Answers

Sorry if this gets lengthy...

The dealer had tried, unsuccessfully, to reproduce the error, but have they performed any maintenance on the machine (Cleaning / Lubrication) ?

Most AC powered devices will work properly even if your house supply is low. I'm sure this is not the problem, nor is it your outlet. The internal computer is detecting a fault and is run on DC voltage that is internally produced and regulated. If the DC voltage was bad you would probably notice other strange behavior.

The computer is obviously detecting what it thinks is a fault. The only way it can detect this type of fault is from sensors or back feed from motors. Dirty or worn bearings can cause motors to run at a lower than expected RPM, causing the computer to think there is a fault. If you've ever had to remove threads from the foot area it is possible that there is more thread internally wrapped around a spindle, motor or gear causing it to bind, which will lower the rpm, again causing a possible reason for the computer to think there is a problem. If the machine uses any optical sensors they may need to be cleaned as they could have a buildup of fabric 'dust' causing them to produce inaccurate readings. Magnetic sensors generally do not need cleaning but if any are loose they can cause problems.

It may be as simple as getting a can of compressed air used for computers. Use it to blow any dust and dirt from the inside of the unit, hopefully cleaning any sensors.

Hope this helps.

Posted on Mar 13, 2008

  • Barry Gardner
    Barry Gardner Mar 16, 2008

    In responce to the motor burning out...


    If the motor brushes are well used and worn they may need to be
    replaced. This does not require a complete motor replacement, however
    it does require a service center that can replace the motor brushes
    rather than the entire motor. A bad motor brush can also have ruined
    the commutator on the motor, but it would have to be real bad to have
    done this. In most cases the commutator can be cleaned and new brushes
    installed. Faulty brushes can cause lower than expected rpm as well as



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Janome 10000 only happens in your house? anything odd about the power coming to your machine? have you tried it on another outlet? that might explain why the dealer can't see the problem...

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My janome me 10000 keeps giving me a warning message that says is fabric to thick is needle bent is something stuck in machine. I just had a new circuit board put in. Why is this doing this

That is the wierdest error message I've ever seen on a sewing machine. Did you try a brand new needle? Are you sewing thick fabric (does the message appear when sewing light-weight fabric? Remove the bobbin case from the machine and check for thread wrapped somewhere. If you are not able to find an answer on your own, then it's probably best to take it for service.

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If you've had it in for repair four times, then the technician is not doing a good job. Take it back and insist it be fixed... talk to the manager and relay your dissatisfaction with the service. OR ask for a refund and take it to a reliable Janome technician.

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I would replace the needle anyway. It's hard to tell if one is bent or not.

Remove your feed dog/needle plate and the bobbin cover. Take out your bobbin and bobbin carrier.

Get out a magnifying glass and really examine. Look for thread ends in between moving parts.

Also check the thread pathways. Especially where the take up lever is hidden. I've heard of some ladies finding threads snarled up in that area which caused problems like this.

Good luck. If all else fails take it in for repair.

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