Question about Dyson DC08 Cylinder Bagless Canister Cyclonic Vacuum

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Dyson cut out

My Dyson has died. The engine suddenly cut-out for no apparent reason leaving a burning smell in the air. It appears to be totally dead!

Any one know where I can get it fixed? I live in Rockingham, West Australia.

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new motor required easy job to do go to this site for service manual.

Posted on May 18, 2008


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
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Posted on Jan 02, 2017


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I started vacuuming and the vacuum motor slowed down, then stopped. I smelled a burning smell. Then I discovered the next day that the bag bottom was wet and falling apart. Sebo X4 model

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Hi there, it's Jack at Dyson.

If your DC19dB's motor is making a burning smell in use, please do not continue to use your machine until we can arrange for a qualified Dyson engineer to inspect and repair your vacuum.

When you have your DC19dB easily to hand, please contact the freephone Dyson UK Customer Helpline on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

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Hi Samantha,

I'm sorry to hear you're having difficulty with your DC25 Animal. If it's making a burning smell in use, I'd encourage you not to use it again, and to give our UK customer Helpline a call on 0800 298 0298.

One of our advisors will be happy to help resolve this issue for you. If a replacement part or an engineer visit is required, we should be able to arrange this under the terms of our 5-year guarantee, as long as the machine has been used in accordance with the terms and conditions listed in the user guide.

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My dyson animal ball smells. I washed the filter and since then, it smells like either feet or wet dog. How can I get the smell to go away?

Hi there,

Sorry to hear you're having difficulties with your Dyson cleaner. If your machine smells, it may be because the filters weren't completely dry when you replaced them after washing them. There are a few steps you can take to remedy this:

  • Re-wash both filters, following the steps shown in the video embedded below, and make sure they're totally dry before replacing them. It may help to leave them under a radiator for at least 24 hours.
  • Remove the clear bin and cyclone assembly from the cleaner, and separate the two parts.
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Here is a copy of the cleaner's user guide, in case you don't have yours to hand:

Following these steps should help you resolve your issue. However, if you try this and are still concerned about your cleaner, or if you have any difficulties carrying out these steps, it's probably best if you get in touch with us directly. One of our experts will be happy to provide further assistance - you can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

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Dyson DC24 is making strange noise. When Vacuming. Also I noticed a smell coming from it to it kind of smells like something is burning.

Hi there,

Sorry to hear about the problem you're having with your DC24. If you can smell burning, I'd strongly recommend you stop using the machine and get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). We can run through some troubleshooting steps over the phone, and provide further assistance.

Kind regards,

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My dyson hoover keeps cutting out and smells of burning i cant see any obvious blockages does this mean the motor has gone

Hi, It definitely sounds like the motor is toasted.

If you visit they have alot of info on repairing dyson cleaners AND they sell the parts, cheapest ive seen online.

Hope that helps

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Dyson DC07 keeps cutting out and smells of

does it smell like an electrical burning smell? sounds like your motor has went bad.

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