I had the same exacat problem. what you wanna do is turn it on and once you turn it on put it on hold, and leave it on hold until it loads. If it dosent load there is a problem with the micro drive and it needs to be replaced, or so i hear.
Hello I wonder if you can send me the firmware of my mp3 (1GBMP3-001), my computer you turns off because the electricity left and when it takes out my mp3 lights up and it turns off alone and I cannot listen anything
MY MSN IS
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Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
reboot mode to install again the firmware. download it from creative.com. its aan .exe archive. install all from the cd and if it doesnt recognize your zen, unistall the wp 11 and install the 10.be sure to unistall the 11 runtime too. best luck!
Firmware is on the ram, have you tried another usb port? another computer? and another usb cord. I know mine i have to use my laptop since my pc wont see it. if those don't work you might have a broke usb connection or cord.
Solution ID # 4794 from creative site
ZEN Micro and ZEN MicroPhoto
1. Make sure that the battery is charged.
2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off.
3. Remove the battery.
4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears.
The following options will be displayed:
-Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves.
-Format (All):Caution! Erases all content!Save a copy of your player's content before formatting.
-Reload OS/ Firmware : Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.