My Canon i80 has this message now after I've refilled the ink tanks and put them back in. I used to do the same thing and they worked well. Now, it gives off a rattling sound before the light blink orange and green alternately and I get this message:
"Service error 5C00. Cancel printing and turn the printer off and then back on. If this doesn't clear the error, see the printer manual for more detail.
One or more ink tanks may have been replaced. If you have replaced them with new ones, reset the ink counter on the Maintenance tab of the printer driver."
Tried doing so, not working. What's the best to do?
Service error 5C00 might indicate the purge system.
The "rattling sound " is probably coming from the (gears of-) socalled purge unit. May be one ( or both) of the ink tanks is not properly put back in again,or the printhead-lock is not locked. and the purge system is blocked.
Remove the ink tanks and remove the printhead, closw the printhead-lock, close the printhead cover, switch the printer of, switch the printer on again. If the rattling sound is still there, than you might have an expensive problem to be solved.
If the rattling sound is gone, there is probably something wrong with the printheadlock.
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Here is what is being said of this error on the forums:
Fixing this error is much easier as it looks. Unplug the printer
completely. Move the ink cartridge cradle gently to the left. Over to
the right at it's usual resting place you will see a small pad about 1cm
square. This pad and the area around should be covered with ink. Get a
microfibre cloth and press down on this pad - it's not fixed so should
come away with the cloth, otherwise use tweezers gently. Squeeze the pad
several times between your thumb and forefinger while inside the
microfibre cloth to remove ink build up. Then when not much ink comes
out on the cloth, clean the area in the printer around the pad so that
looks free from ink too. Then position the pad back in place, move the
cradle back into position, plug in and switch on - should work fine now.
But it's worth checking for any paper caught near the ink pad
The problem with Canon printers sometimes is that, if you do not use original cartridges and put compatible ones, the printer will not recognise them. Even if you refill the originl ones the printer will still think that they are empty due to the microchip that every cartridge has. Try using original inks. If you already used original inks, then another reason might that the ink tubes have benn blocked because of dried ink if you haven't used your printer for a long time. Try performing a deep clean through the printer application. Hope that helps
I had the same problem -- error message saying two cyan print tanks installed. Nothing helped (including disconnecting power cord). Then found I had an older cyan print tank still in its pack on hand, Installed that. No further problems. Assume this means print tank giving error is part of a faulty batch so am returning to retailer for refund from Canon.
Sorry the manual doesn't help much either... this is what it says, "POWER lamp flashes alternate green and orange Turn the printer off and unplug
the printer from the power supply. Plug the printer back in and turn the printer
back on. If the problem remains, contact
a Canon service representative."
You could try the following reset code which works when reseting after emptying the waste ink tank:
Turn off printer 2. Hold down Resume button and press Power button. 3. Keep holding down Power button and let Resume
button go. 4. Press Resume button 2 times then let BOTH
buttons go. 5. Green lights will flash and then stop blinking. 6. When green lights are solid, press the Resume
button 4 times. 7. Press the Power button and the printer should
turn off, if not, press the Power button once more. 8. Your printer should respond as normal.