After replacing my color cartridge my printer won't print in color. but it will copy color pages perfectly.
I have a HP office jet K80xi. I have run the tests to see if my color is working and it does but when I try to print a page from a website it doesn't print the color. when i make a copy of a colored page it comes out perfect. what can be the problem. thank you email@example.com
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The problem you've described is typically caused by one of the cartridges failing. Try removing the black cartridge and printing (not copying) a test page. If this prints at near normal speed the black cartridge is at fault and should be replaced. If the printer still prints slowly then put the black cartridge back in and remove the color cartridge, then print a page. Replacing the cartridge that causes the slow printing with a fresh cartridge will resolve the issue.
Assuming the cartridges are original HP (not re-manufactured or refilled) you can check the warranty status by CLICKING HERE
Your black cartridge is most definitely clogged. You can easily check that by removing the cartridge and press the print head on some tissue. If there is no mark, the print head on your black cartridge is clogged. Now, HP has some kind of software head cleaning. It doesn't always work, but you can try. Here is a link to HP site, referring to your problem: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01361894&cc=bg&lc=en&dlc=en&product=3692888 Read carefully and follow the instructions. If that doesn't solve your problem, you should buy a new black cartridge. Also, bear in mind that with ink-jet printers, you need to print something at least once in 10-15 days, otherwise the print head will again get clogged and you will be facing the same issue over and over again. If you do not print on a regular basis, make some kind of test page, that contains black, yellow, magenta and cyan. Print that page once in 2 weeks and your printer will always work fine.