After replacing my color cartridge my printer won't print in color. but it will copy color pages perfectly.
I have a HP office jet K80xi. I have run the tests to see if my color is working and it does but when I try to print a page from a website it doesn't print the color. when i make a copy of a colored page it comes out perfect. what can be the problem. thank you firstname.lastname@example.org
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switched off the printer and put out the cartridge and again put it at its perfect slot/position and switched on the printer and press down the reset button for 10secs . then it will ask for print out for check the color. then it will b all ok. thnx
The problem you've described is typically caused by one of the cartridges failing. Try removing the black cartridge and printing (not copying) a test page. If this prints at near normal speed the black cartridge is at fault and should be replaced. If the printer still prints slowly then put the black cartridge back in and remove the color cartridge, then print a page. Replacing the cartridge that causes the slow printing with a fresh cartridge will resolve the issue.
Assuming the cartridges are original HP (not re-manufactured or refilled) you can check the warranty status by CLICKING HERE
If it copies ok, then the issue is either the way it is cabled to computer or the print driver software settings on pc.... How is it connected via USB? Check port and correct driver is in windows/control panel/printers. Reinstall.
If all the the computers connected to this printer via network:
Shut them all down except for one.
Go to that computer and go to your printer and fax settings
Identify the Hp OfficeJet 4515 and right click on the icon and select properties
On the General Tab, click on the button that says, "Printing Preferences"
Select the "Features" tab and go down to Color Options and check to see that the radial button is green for Print in Color option
Underneath that, there is another setting thatsays, "Color Management".
Check to see that it is already selected with, "ColorSmart/sRGB or Adobe/rgb
Click Ok and return to the Properties
Go to Color Management Tab and check to see that it is set to Automatic.
Underneath that, you'll see "Color Profiles currently associated with this printer.
Look to see that the field is populated, if not click on ADD, and select each color profile that is available
Click apply, then OK
Turn the printer off, unplug the power from it, wait a couple of minutes, then plug power back to printer, then power it up.
Restart the computer you were working with
Go to printers and fax options window
Select the HP OfficeJet 4515
Right click, select properties
On General tab, click on, Print Test Page
Go to printer to see if printing test page
Check to if the Microsoft Windows logo was printed in color
If it is in color, then print the color document you were previously attempting in color. If it does not print in color, you will have to check your settings on the program that is being used for the document.
Is it a new genuine cart? If so, I have had this problem. Run multiple copies of black only text, Run 50 copies, will still spit out blank pages.Then head clean. If no black repeat. I did this for around 200-250 copies then Volia! black. Hope this helps