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I have a CanoScan LiDE 25 flatbed scanner. My computer is telling me that it cannot communicate with scanner. Everything is connected and I have uninstalled and re-installed twice and still get the same response. Can you help?

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  • viti44Libby Mar 12, 2008

    The scanner is relatively new so cable should be O.K. Any other suggestions?

  • viti44Libby Mar 12, 2008

    Windows XP

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Are you using Windows XP, or Vista?

Posted on Mar 12, 2008

  • Matt Jurach
    Matt Jurach Mar 12, 2008

    Go into the Device Manager (location varies between the two Operating Systems- try right-clicking on "My Computer" and selecting "Properties).

    Look to see if there is an entry for this Canon LIDE scanner. If so, delete it. Windows will ask, "Are you sure?" Say yes.

    Unplug and replug your scanner to the computer. The computer should re-detect it and be able to communicate with it again.


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Please check the connected cable .this problem is related to communication between your computer and scaner.

Cheerup

Posted on Mar 12, 2008

  • Akshay Choudhary Mar 13, 2008

    See CanoScan LiDE 25 flatbed scanner comes with only single USB cable ,who works both data communication & power cable. so if your Computer is detecting this scanner , and scanner is initialised and the time of computer booting then its mean cable is working perfectly , Inthis case you have to contact Canon Authorised Service Centre.

    Takecare

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