I have a casio exilim 770. the other day i accidently dropped it and it didnt happenned anything it did turn on and the lens opened perfectly. i also can saw the pictures i tooked perfectly. when i tried to take some pictures after that the screen was black and when i saw the picture taken it was also black can you help me?

Hi,
This error indicate that focusing ring got stuck or jammed due sand, dust, may be due to external shock caused by dropping the device.

• You can gently bump the camera to try to free the focusing ring.
• You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.
• If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move onces or twice then it will stuck again.

Else your camera need to be disassembled to get at the focusing ring at Service Center.

Good luck and have a nice day.
Rating the solution is highly appreciated.

hi, there's a problem inside of your camera lens maybe has a dust or sand that's why the lens does not extract properly or the lens gear are already damage or worn out becuase of over use of zooming.

i worked as service engineer on life support equipment for 15 years but alas my cannon g10 with above symptoms didnt make it back together .... never start without a manual to assit you ....adrian

This happened to me too, fiddle with the lens as its obviously stuck. Don't be too rough but try to figure out if it is slightly bent.

You will only be able to this if the lens is sticking out a little, enough to get a grip.

Good luck

time for a replacement camera...as the repair wouldn't be to expensive to consider.  Use your wrist strap

My friend and I both have had this same problem with this camera, send it in and casio will replace your lens assembly for free if it is within the 1 year warranty. After the warranty, they will charge you a lot. If within warranty, you will get the camera back fixed within 14 days.

*Note, part of the problem is that the default setting is that when you hit the Record button in your pocket, the lens will try to open.. When it jams, this happens. You can turn that menu option off too.

I have done this with several camera. Some times you can pop it right back into place and sometimes you have to get a new lens. Iwork on these cameras just about every day because of lens issues. It is just the luck of the draw. Hope this helps if you cannot get it working repairs for that problem can run from 75.00 and up. Just FYI good luck.

Your lens has sustained damage and needs to be sent in to repairs.

Remove the screws/case and with power on, slightly push the lens back

make sure you disable the play mode so it not turn on by itself if you accident touch the play mode

hope this help

Try these procedures.