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Posted on Jan 02, 2017
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1. On your computer, browse to Start -> Run and type in NET STOP SPOOLER (this
will stop the print spooler service)
Browse to your windows\system32\spool\PRINTERS\ folder. You should see files
there ending in .SPL and .SHD created around the time you tried to print -
delete these files.
Browse to Start -> Run... and type in NET START SPOOLER (this
will restart the print spooler service)
Double click the printer icon in the lower-right corner of your taskbar to
examine your print job queue and browse to View -> Refresh.
Try to print again.
If the problem continues, please contact Lexmark Technical Support Center for further troubleshooting.
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