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you need to call tmobile and they will totally reset the phone so that you can create a login. You need to call from a different phone cuz they will need info inside the phone and you need to remove the battery.
you have to do a master reboot on the phone.. that will clear up the things that you cant erase...
Hard reset:
1. Power off
2. Push both white dash keys and power up.
3. At T mobile screen it will change to black with writing and instructions.
4. Let go of soft keys and push send (follow directions on screen).
5. Formatted!
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