Every fax we try to send it comes up with a error tx report of "NG". What does "NG" mean and how can we fix it?

It means No Good or Not Good, fax was never received for a number of reasons.

Hi flyme.. I have the same problem but on an MF5770 all in one MFP. If anyone can solve this then wow.. I've been trying to find a solution for over 18 months now...

hi there!

thanks for using Fixya.com!

I suggest you try to call first the receiver and ask, perhaps they are having with their lines or fax machine. From your side, pls check with your Telephone provider for assistance.

In addition, pls check your cables, and connections.

Regards!

Pls. don't forget to mark!

Hi,
I can advise you on the 'memory full' problem, mate.

If you get a MEMORY FULL message while scanning the first page of a fax, press Stop to cancel the scan. If you get a MEMORY FULL message while scanning in a subsequent page, you’ll have the option to press Start to transmit the pages scanned
so far, or to press Stop to cancel the operation. In this case, send the fax by the Manual Transmission.
Depending on your typical faxes, MEMORY FULL errors can occur frequently. If this happens, change the Memory Transmission setting back to OFF.
To do this:

Press Function/Set, 3, 9.
This should take you to MEMORY TX
and MEMORY TX: ON?
Then press either the left or the right arrow (< or >) to switch on or off, and press Function/Set.
For the next fax transmission only, press < or > to select
NEXT FAX ONLY and press Function/Set.

This will mean you don't add any more to the memory and may be able to send faxes. There is a possibility that you will only be able to fax using manual transmission, but at least you should be able to use the machine to fax at all!

I apologise if the jargon is confusing, just try to go through the process one step at a time and you should be fine.

Hope this helps :)

Chris (ziraffa)

NG means NO GOOD or NOT GOOD Plug a regular phone into the wall jack and listen for a dial-tone.

Unplug the power cord for 10 seconds

those noises you hear are line noises via your phone line, not machine related but they wreak havoc on faxing. first you need to replace the actual line connecting the fax machine to the wall. If this doesn't fix the problem then have your phone lines tested. also make sure your machine is set for digital or analog service, depending on which you have. Good Luck.

Hey renzo737 - Follow these steps to have your machine print a report after you send each fax:

1)Hit the Fax button, then the Menu button.
2)Press the < and > buttons to scroll until you reach
TX Settings. Hit OK.
3)Use the < and > buttons to scroll until you reach TX REPORT.
Then hit ok.
4)First you want ATTACH TX IMAGE and then you want
PRNT FOR EACH TX.(it may also say as TX REPORT)

On your machine under TX report it may just say PRINT ERROR ONLY, which means only print if there's an error, or the PRNT FOR EACH TX. You'll find it easily. You want the print for each tx option. This will print a report and give confirmation that your fax went through after each fax. If you have any problems understandind this or need more help just give a shout.
If this solves your problem PLEASE rate this as fixed. Like I said if you need more help just add a comment and I'll be happy to assist you further. Thanks and have a good one.

Jeff

:

If you go into the fax tx settings and turn off ECM setting, the fax should send (at least it did for me when I had the same problem).

Display the fax menu and then select Print Report\List and print the Users Data List. Check the setting of the ECM TX setting. If this is ON turn it OFF. This is the Error Correction Mode setting, probability is the fax you are sending to is not ECM compatible. The MP830 is suppose to automatically send in standard mode if receiving machine is not ECM compatible however I am not sure how well this works. Turn the ECM setting off by displaying the Fax Menu and then select Maintenance\Settings, Device Settings, Fax Settings, TX settings, ECM TX.

NG STANDS FOR NOT GONE , TYPICALLY THIS MEANS THAT THERE IS A COOMMUNICTION ERROR AND THERE IS ALINE DISTURBANCE /NOISE DURING THE CONNECTION WHILE SENDING THE FAX MESSAGE. TRY CHANGING THE TELEPHONE LINE IF IT IS AVAILABLE. HAPPY FAXING OMNIPRESENT