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If you are getting one of those black lines in your copies from the copy machine/fax machine, it may not need a new drum.
Most likely the scanning glass is dirty if the line appears from copies that are fed through a feeder, clean the little glass strip area (usually to the left) just before the scanning area where you manually place a paper to be copied. In most cases there is a spec of something on that glass. Don't scrap it with anything abrasive because if you scratch the glass you will have a line that will never go away. In most cases a damp klenex, paper towel or soft cloth with water will work. For stubborn specs dampen your klenex, paper towel or cloth with a little rubbing alcohol. This will also work well for getting rid of any greasy smudges on the glass strip and the larger glass area on the copy machine. Most of the thime the spec is from liquid paper or white out.
If you are getting calls from people you send faxes to saying your copies have a line on it and you use a dedicated 'fax machine only', look for the glass strip and clean it as directed above. If you are receiving faxes with a line, call the sender and give them the above tip.
If this tip works, it sure beats paying for a new drum you don't need.
Try cleaning the rollers inside the scanner including the glass inside and out with a soft damped cloth. Look also for a piece of paper, staple wires, paper clips or pencil lead jammed inside the rollers or somewhere in the corner.
Also, look for a foreign object or substance on the cold cathode tube light and clean it. Try also cleaning the mirror.
If you use the automatic document feeder to make a copy, do you see the same line? If so, the scanner glass needs to be cleaned. Not the entire glass, just the small area to the left side that scans paper as it is fed through the automatic sheet feeder. Use a soft cloth lightly dampened with plain water to remove any material on this area of the scanner glass.
DON'T KNOW IF THIS WILL HELP-BUT MY PROBLEM WAS SIMILAR--MINE WAS SAYING PAPER TOO NARROW WHEN I WAS TRYING TO PRINT AND COPY. I JUST KEPT MOVING THE FRONT SLIDER AND THE LEFT HAND SIDE SLIDERS BACK AND FORTH AND TOOK THE PAPER IN AND OUT --TRIED AGAIN AFTER EACH TIME--IT EVENTUALLY FIGURED OUT I DID HAVE THE RIGHT SIZE PAPER--
ALSO TRY---MENU--THEN--COPY SET-UP--THEN PAPER SIZE--SEE IF PAPER SIZE IS SET RIGHT.
Pull the Top Loading Document Feeder up towards you from the back, to open and view the clear strip (perspex). I also had this problem, and fixed it by cleaning this strip. for future reference don't use whiteout on papers your going to fax/copy ;)