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Boot error need help

My friend booted up his pc today and got this msg

intel r grantsdale pci g acceerated
build number and few other things,

it never done this before, what causing this or how can i fix it?

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  • 3 more comments 
  • casican Mar 12, 2008

    i think its a dell dimension 3100
    its has 80gb hd / 256 ram that came with it and 1gb ram that was self installed , its not new its atleast 2years old , its never had this problem before

    if you still need more info, just ask and il try get the papers that came with the pc

    help is much appreciated
    ~thx

  • casican Mar 12, 2008

    when i boot it up it brings up that black screen with intel r grantsdale msg and cant get passed it

    found the service tag and have it typed in, what am i looking for?
    http://support.dell.com/support/topics/g...

    where can i download the diagnostics cd, will the cd start from boot? " is this it?"http://support.dell.com/support/download...
    will it scan the pc and find the problem?

    this is all quite confussing to me :(
    ~thx

  • casican Mar 15, 2008

    ok il try to remove the ram asap and try that, cant right now, pc is at my mates house



    windows xp home was originaly on it, then when i sent it away to get the hd wiped they installed xp pro, "when i started the pc up after that it give me a choice to choose between pro or home but i couldn choose home option

    service tag on the back is 6n4w22j

    the memory was installed over year ago

  • ambrienza526 Feb 15, 2009

    i tried to install more memory. computer would not boot up. I have removed the new memory and only have the original in now, but it still will not boot up, but now it beeps. The monitor is not getting a signal. I made sure that the memory was tight. I can't figure out who to do now.

  • TERRI RODDEN
    TERRI RODDEN May 11, 2010

    is this a new build ? need more info .. motherboard? memory?

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  • 148 Answers

The error refers to the cpu

Posted on Mar 12, 2008

  • TERRI RODDEN
    TERRI RODDEN Mar 12, 2008

    go to http://support.dell.com/support/index.as...

    enter the service tag from your computer and run a diagnostics on this system.
    does the system still boot ? If not you will need to d/l the diagnostics and run it from a cd.

  • TERRI RODDEN
    TERRI RODDEN Mar 12, 2008

    first things first ... remove the memory that was added and leave only the original 256 MB that came with the system. Will it boot?
    What is your service tag # ? Is this windows xp ? How long ago was the memory added? Has any other hardware been changed or added ? Will the system boot in safe mode ? (Hit the F8 key on start up and choose safe mode). If you are determined to do this yourself ... we may have to do a chat.

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