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A clone cartridge is a type of third-party ink cartridge that uses an identical chip to the original ink cartridge. People buy cloned cartridges to save money, since original cartridges are more expensive. However, sometimes the Epson printer does not recognize the cloned ink cartridge. After you install the cartridge, you might receive a message that says "An ink cartridge cannot be recognized." In this case, you will have to disable the Epson printer monitor.
First of all, this printer is not inkjet, is a laser printer. It has toner cartridges, not ink. Was the cartridges you changed, originaly? Every cartridge has a chip and the printer recognize them being originaly. If the cartridges are not originaly or compatible, the printer doesn't recognize them and can't read the chip to reset the message " replace cartridges" and doesn't print anything.
You arn't clear whether this message appeared with the old toner cartridge or just with the new cartridge. If this message just appeared with the new cartridge and not the old one, take it back and get a replacement cartridge. If the message also appeared with the old cartridge, the printer has a problem with the drum ground connector on the high voltage power supply.
Try pulling out the cartridges and powering down the printer. Put the cartridges back in and pull power back up. That may let the printer recognize them and sober up. If you have recently replaced the cartridges, make sure that the new ones are EXACTLY the same as the old ones. Even if they fit, they may not work.
Have you already tried powering the printer off/on to see if this would clear the error? If so, are you using a Dell branded toner? If not, this could be why the printer has not recognized the replacement. It could be you recieved a bum toner cartidge, although this does not happen often, it can still happen. If you take your old toner cartridge and put it back in the printer, does it recognize it? If so, perhaps it is the toner cartridge.
If it is a bum Dell toner cartridge, Dell carries a seperate warranty on toner, apart from the warranty on the printer. Call Dell laser printer tech support. They will need your order number for the toner and have the cartridge handy as they will need an identification number off of the cartridge.
There is either a paper jam or the printer thinks there is a paper jam, which could be a problem with the door interlock switch or the printer not recognizing the toner cartridge. It could also mean an issue with the formatter card.
Open the toner door, remove the cartridge, and take a look inside at the paper-clip like springs which make contact with the metal contacts on the toner cartridge. Sometimes they can get bent on one side or bent down and not make contact with the cartridge. Straighten it out if it looks suspicious and reinsert the cartridge and see if the light goes away. Press in hard on the toner door to make sure the door interlock is working. If the motor turns when you first power on or when you open and close the toner door, the sensors and flags are probably in the right position, so it is probably not a jam issue. If the motor does not turn, then the sensor or flags might be an issue. The most common is the exit center in front of the fuser in the back.