Question about Xerox DocuColor 12 Printer

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Docucolor-12 10-389 CODE

MY XEROX DC 12 SHOWING A 10-389 CODE, CAN ANYBODY HELP ME?... THANKS!!!

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  • Anonymous Mar 28, 2014

    error messege turn power to the printer ON afer initializing the machine
    xerox dc 12

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  • 2,072 Answers

That is a fuser jam indication.

  1. Clear the Paper Jam and Obstructions in the Machine

  2. Make Sure the Paper is the Correct Size, Type, Weight, and Orientation

  3. Make Sure the Paper Supply Setting Matches the Type of Paper Loaded in the Paper Tray

  4. Load the Paper Trays Correctly

  5. Fan the Paper, Turn the Paper Over and Reload the Tray
If the above are all correct, you may just have a small piece of paper stuck on a sensor. Just has to be a small piece of paper directly on one of those. Also see if a sensor flag is dislodged. A sensor may be bad but not likely

Posted on Mar 12, 2008

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6ya6ya
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