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Re: Horizontal ink smuges
You probably have a buildup of partially dried ink on the carriage itself. I don't know how difficult it is to access the carriage on your machine but if you can force-feed several sheets of paper under the carriage and put a broad streak of alcohol across the sheets, you may be able to 'wipe' the ink buildup off of the carriage without disassembling the machine.
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Horizontal or vertical? Or do you mean lines of text? Did you try to copy a document? If the copy is fine, then the fault is on the sending side, or there are severe transmission errors. If the copy exhibits the same faults as the received faxes, then something is wrong with the printing part of your fax, and solving the problem will depend on the printing technology used (inkjet - clogged heads, need cleaning, or empty ink, needs replacing etc.)
This can occur if you receive a lot of faxes that may have a vertical block or a lot of text or pictures etc. in the same location on the page. The toner can be used in that particular area of the page and a white line results.
Remove the toner cartridge from the fax, keep it horizontal. Shake it side to side whilst keeping the cartridge horizontal. This redistributes the toner inside the cartridge. Replace the toner cartridge in the fax.
Try making a copy of something.
If the copy comes out the same way as your faxes, then the ink cartridge is either dirty or clogged.
You can try removing the cartridge and checking the bottom of it.
You can even wipe the bottom of the cartridge with some denatured alcohol.
If this doesnt work, then purchase a new cartridge and your problem should be solved.
Good luck. Hope this helps. Mac =)
hi i am a certified Canon repair tech for this fax. the problem that you are having is very common and has to do with two things. the cartridge and the purge/cleaning unit. what you can try is this open the printer and center the carridge unit and remove the cartridge. unplug the machine while it is still centered. on the right hand side you will see the purge unit. in the center of the purge unit is what looks like a retanglar pad. mix a water soap solution and apply to pad just soaking it. let it sit for a few minutes. take the ink cartridge and wipe the bottom of the cartridge with a damp soapy cloth. also if you look at the cartridge there is a little breating hole you can hold a cloth on the bottom and gently blow in that hole it will purge ink through the bottom of the cartridge. install the cartridge in the machine close the front door and replug in the power cord. you might still have to run a few cleaning cycles. hope this helps.
The ink snaps pretty hard into this unit. Make sure take the little clear tape off of the bottom of your ink cartridge. Open the fax machine, if there is already an ink cartridge there, you have to pop it out. Pull it from the top colored part of the cartridge. Take your new cartridge with the side with the number on it facing you, and just push it in. It's easy, it just might seem like it's not going in right because it is kind of hard, you have to push it a bit to get it to snap in.