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My HP C4180 printer won't print.It will make copies but won't print self-test report. There are two small icons at the bottom left of the printer screen; but they are so small I can't make out what they are. I have been printing regularly until this past Sunday when this occurred. I have checked all connections and they are secure.

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  • 3 more comments 
  • richhow Mar 11, 2008

    I have only tried to print the self test page from the printer and I can't get it to work. I jsut noticed something else (not that it means anything but the screen on the printer used to stay lit the whole time the printer was on. Now it goes dark if not used after a sort period.

  • richhow Mar 12, 2008

    The jobs get stuck in the queue but I delete them before trying again. There are no flashing lights or other signs.

  • richhow Mar 12, 2008

    I have checked the ink cartridges. They are OK. I have switched the USB cable to another port with no results. Can a cable go that quickly? It had not been touched since operating OK.

  • richhow Mar 12, 2008

    Nothing happens. It does not grab paper. The printer screen shows "Print Report" Self-test Report".

  • richhow Mar 12, 2008

    Just where do I get another cable compatible with this printer?

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5 Answers

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Hey, lets see.

First, have you tryed to print from your pc? Do the jobs get stuck in the job queue?

Do you see any error messages or are any lights blinking?

Posted on Mar 11, 2008

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1) check the usb cable is conect corretly, exchange it for see it works. 2) see also if you have termineted the ink of the printers.


Sergio

Posted on Mar 11, 2008

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  • Sergio Scalfaro
    Sergio Scalfaro Mar 12, 2008

    for me his your cable, change the port of usb where you conect the printer and see if work.
    Sergio

  • Sergio Scalfaro
    Sergio Scalfaro Mar 12, 2008

    do you have the possibility of printer in other computer for see this?
    it's important. if not work you must exchange the cable.
    Sergio

  • Sergio Scalfaro
    Sergio Scalfaro Mar 12, 2008

    can you exchange the cable?
    Sergio

  • Sergio Scalfaro
    Sergio Scalfaro Mar 12, 2008

    you can buy from your vendor of your printer. no cost very much.
    Sergio

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Manuals and new drivers for your printer can be found here.

If you try to print a self-test page from the printer itself via the control panel, and it fails, then it doesn't seem like a driver issue.

What happens when you try to print a self-test from the printer itself?

Posted on Mar 11, 2008

  • 1 more comment 
  • Matt Jurach
    Matt Jurach Mar 11, 2008

    What exactly happens when you follow these steps to print a
    self-test page?




    1. Press
      Setup
      .




    2. Press
      or
      until Print Report
      displays, then press
      OK
      .




    3. Press
      or
      until Self-Test Report
      displays, then press
      OK
      .
    Does it just do nothing? Does it try to grab paper, and then stop? Or can you not even get to that menu item?

  • Matt Jurach
    Matt Jurach Mar 11, 2008

    Arrows didn't render. Should be:




    1. Press
      Setup
      .




    2. Press <
      or >
      until Print Report
      displays, then press
      OK
      .




    3. Press <
      or >
      until Self-Test Report
      displays, then press
      OK
      .

  • Matt Jurach
    Matt Jurach Mar 12, 2008

    It's not the cable. You're right- cables don't just up and die, especially in such a short period of time.

    If your printer will not do a self-test page, the problem is clearly internal to the printer, not between the printer and your computer.

    You should try resetting the printer.

    1. Make sure that the unit is on, and unplug the power cord from the back of the unit.

    2. Wait 30 seconds

    3. On the unit keypad, press the OK and the Help keys simultaneously and hold both keys down while plugging the power cord back in.

    4. The Semi-full Reset message will appear on the unit display.

    5. Wait until the unit initialization process is complete. The unit will have recovered its original settings.


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