Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7410 Cannot Fax

No dial tone.. just a click. Phone lines are working. can you help?

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  • drk1578 May 11, 2010

    will it manually fax from the control panel? Mine does but won't dial out from the HP Director

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What's your phone coming through? Direct?

Posted on Mar 11, 2008

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2 Answers

Fax problem


I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Oct 08, 2007 | Brother MultiFunction Center MFC-440CN...

1 Answer

Fax wont' go through. Plugged phone jack into phone line and when I try to fax it doesn't connect. Any suggestions? Thanks


Can you receive any faxes. Run a Fax Test from the Tools menu. Is the problem with only one fax receipient? (Check the phone number and make sure they are set to receive. I have dealt with one fax receipient where the call-waiting service caught the fax call.)

Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

Go back through the fax settings and set it as directed in Step 2 here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458259&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3643612 . You need the fax error reporting setting.

Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

Cindy Wells

Jun 27, 2010 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

Not receiving fax- line is busy to all senders


Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Have a nice day and do not forget to rate please...!

Mar 12, 2010 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

Can not receive or send fax. When I send a fax, it says no answer, when I try to receive a fax, the other side hear it was ringing on and on, but they did not get the receiving signal.


hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
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http://www.hp.com/printer/prob676ijt65/solution

aswq22

Aug 18, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

C6180 FAX UNABLE TO SEND OR RECEIVE


check the the phone line, The fax sinal need good clear. Surely,plug the phone-line is rigth line socket. If you do that all, the broblem is still happenning,need to change "relay" on moderm fax board.

Jul 27, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HP officejet all-in-one...keeps saying phone is off of the hook and will not give me a dial tone to fax. Is there a particular setting I need to check ?????


The very first thing to check with a fax machine is that the line itself is OK. The possibilities are much greater that there is a problem with the LINE and not the HP itself.
Hook up a regular telephone to the fax line, disconnecting anything else that may be on the line. If the telephone doesn't have a dial tone, call the phone company. If you DO have a dial tone, then maker sure that the phone line is connected to the correct port on the HP. There are two, usually. One is for the LINE and the other is for an EXTENSION (a phone that is daisy chained off the fax machine). If you have the LINE connected to the EXT port, it may give you this error.
If you have multiple items connected to the same phone line, try removing all of them but one regular phone, and see if you have a dial tone. If so, add the other items back, checking for a dial tone after each one. If one of them causes a lack of dial tone, replace or repair it.

The phone company may tell you that the problem lies in your inside wiring. I have seen that before. You can take your phone out to the telephone service box on the outside of the building. These usually have regular phone jacks in them. Disconnect the jack wire that runs into your house, and connect the regular telephone into the box itself. If you have a dial tone, then there is indeed a problem with the wiring in your building.

Jul 16, 2009 | HP Printers & Copiers

1 Answer

Office jet all in one printer 4215


If you are using speed dial to dial the fax number, the HP Officejet
might be dialing too fast or too soon. To solve this problem, try one
of the following:
Try manually dialing the fax number from the HP Officejet front
panel, or from an attached phone. For information, see send a
fax using monitor dialing
on page 43 or send a fax manually
from a telephone
on page 43.
Re-create the speed dial setting and insert some pauses. For
information, see create individual speed-dial entries on
page 56.
If your telephone line has a PBX system, make sure you are dialing
the number for an outside line before dialing the fax number.
The receiving fax machine might be having problems. To check this,
try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax might not be turned
on or connected, or a voice mail service could be interfering with
the recipient’s phone line.
http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

May 07, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

Fax not answering or receiving


http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&lc=en&cc=us&dlc=en&product=391194&rule=44610&lang=en
Visit the HP Support and Drivers Home page .

Jan 24, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP 7410 fax tone when answering machine starts


you can only have it set to fax or phone at a time; the computer does not know if it is a fax or phone call. Therefore if you are running your fax software it will treat all calls as a fax. You really need two phone lines, one for the fax and one for the phone.

Dec 28, 2007 | HP OfficeJet 7410 All-In-One InkJet...

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