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Some how your phone was reset or had the tone turned off. Just follow the below guide and your audio should come back on. I would do a soft reset (turn off the handset, remove the battery then reinsert) before performing the instructions.
Tone settings To select a ringing tone for voice calls, select Tones > Ringing tone. To select a ringing tone for video calls, select Tones > Video call tone. To set the ringing type, select Tones > Ringing type. You can also set the device to sound a ringing tone that is a combination of the spoken name of the caller and the selected ringing tone, when someone from your contacts list calls you. Select Tones > Say caller's name. To set the volume level of the ringing tone, select Tones > Ringing volume. To set the various alert tones, select Tones > Message alert tone, E-mail alert tone, Calendar alarm tone, or Clock alarm tone. To set the device to vibrate when you receive a call, select Tones > Vibrating alert. To set the volume level of the device keypad tones, select Tones > Keypad tones.
I have included a link to download your user manual if needed, it comes as a PDF file so you need to have adobe PDF down loader
With the phone off press the volume up and down button to ensure which ring tome you have. the up and down keys will change the volume. Now, press each of the keys 1 through 9 to select the ring tone you would like. Please let each ring tone finish before selecting a different one else the one you select next will not ring to let you know what it is.
usually this is done one of two ways if the phone has a menu button press it once then use the arrow keys until you see "ring" or "ring tone" in the display then use the arrow keys again and you should hear different ring tones. when you find the one you like press the menu button to lock it in
if the phone has a program button and no menu button keep pressing the program button until you see "ring tone" in the display.then use the arrow keys until you hear the ring tone you like. then press the program button several times until you exit the programming mode.
you can follow the above steps to set the ringer volume also
usually this is done one of two ways
if the phone has a menu button
press it once then use the arrow keys until you see "ring" or "ring tone" in the display
then use the arrow keys again and you should hear different ring tones.
when you find the one you like press the menu button to lock it in
if the phone has a program button and no menu button
keep pressing the program button until you see "ring tone" in the
display.then use the arrow keys until you hear the ring tone you like.
then press the program button several times until you exit the
you can follow the above steps to set the ringer volume also
Base unit ringer tone (use either the handset or the base unit) Make sure the base unit is not being used. Setting the base unit ringer tone by using the 4 Select the desired ringer tone by pressing [d] or [B]. • The handset will ring and the ringer tone will change. If the ringer volume has been turned off, the handset will not ring • You can also select the ringer tone by pressing  to . 5 Press Save, then press [OFF]. Press VOLUME [<] or [>], then select the desired ringer tone by pressing  to .  to  : Bell ringer patterns  to  : Melody patterns • After pressing VOLUME [<] or [>], the base unit will ring using the current ringer tone. • The base unit will ring and the ringer tone will change. • To stop ringing, press [STOP]. 1 Press [MENU]. 2 Scroll to “Initial setting” by pressing [d] or [B], then press Select. 3 Scroll to “Set base unit” by pressing [d] or [B], then press Select. 4 Press Select at “Ringer tone”. 5 Select the desired ringer tone by pressing [d] or [B]. • The base unit will ring and the ringer tone will change. If the base unit ringer volume has been turned off, the base unit will not ring • You can also select the ringer tone by pressing  to . 6 Press Save, then press [OFF].
This Can Be Found On Page 17 And 18 Of The User Guide.
If You Do Not Have The User Guide It Can Be Downloaded Here http://support.radioshack.com/support_phones/doc73/73355.pdf
Remote ring detection provides a low tone * triple beep in your
wireless headset when you receive an incoming call. This feature
requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:
Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.
Try adjusting the phone's ringer volume. If the phone's ringer is too
quiet, it may not trigger the ring detection built into the lifter. Try
turning up the ringer volume of your phone.
ring tone of the phone. - If your phone's ring tone provides short
beeps or plays music, the lifter's microphone may not detect it. Try
switching your ring tone to a traditional ring or long beep.
Does the phone have different rings? - For example internal calls vs
external calls vs transferred calls. Does the phone ring the same for
each type of these calls. If so try changing so all calls use the same
Attach the optional "external ring detector"
cable. This cable plugs into the lifter and provides a small, black
microphone. It is included in the plastic bag of lifter accessories.
Mount the microphone near your telephone's speaker. Click here for more
There are 2 versions of the Lifter accessory
- HL10 and HL1. The HL1 is a larger older version of the liter with a
more sensitive rind detector. Some phones will require the older
version of the lifter.
Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.
*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .