Hi i have this "Western Digital WD Passport 250GB Portable" Problem Now! broken one of that pin where usb connect to hard dirve .

Make sure it is connected properly, normally when this happend it means the USB connection is loose.

Unfortunately Western Digital say that there is no way to reset the password on their passport drives.

Several possibilities:

* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)

Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.

Try the following steps:
1. Plug the USB Cord into another USB Port on your PC

If no result then
2. Replace the USB Cord

If no result
3. Try connecting it on another PC

Try connecting it to another computer, to see if your computer is the problem.

Try a different USB cable between the unit and your computer.

If it is still under warranty (one year?) then contact W.D. to get an RMA (Return Materials Authorization) -- then, ship the unit to them, for repair/replacement.

If the warranty has expired, open the case, disconnect the USB-to-disk-drive adapter, and connect the disk-drive as a "slave" drive in some desktop computer, to see if it can be properly "detected".

Note that W.D. has a "Customer Loyalty" program -- give them the serial-number from the disk-drive, and you get a good discount on the purchase of a new Passport from their web-site.

CHANGE USB CASING.

If your system detects the connected device that is a good start. Was the drive formatted for another operating system? Certainly try the drive on another system and/or another drive on your system.

Do you connect & disconnect the drive according to WD's recommendations here? Try another cable. (If yours was wearing out, that might explain why it only connected some times.) Try another usb port. Check the power supply (another receptacle) Unplug other usb devices from the system.
See this article. Good luck!

Had similar issue with my WD passport , it turned out that it didn’t like my USB 2 ext lead, as i am unable to access my PC’S USB socket i was a bit stuck ...... i have now found that a low cost “POWERED” USB hub solved the issue .....good luck

Try using a Usb 2 cable "The one that came with the WD My Passport " And put it directly to the PC...
In some cases, Like mine, I used an extended cable + the cable that came with the "WD My Passport" and i got the same problem ..
So i simply removed the extended cable and put the put "WD My Passport " directly to the PC with its own cable and the problem was solved to me ..
Samer.F