Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Can't access data on my external hard drive

I was browsing the troubleshooting site of Western Digital's website and I saw your rating. I'll pose the question to you, since Western Digital's own website doesn't seem to have a clear path to what I'm looking for....
I have had this hard drive for less than a year and it has stopped working as it should. It turns on and my computer sees it but the drive makes some clicking noises for about 30 seconds or so +/- 10 seconds and then it kinda winds down. Does this mean my hard drive is broken in some way and if so is there an easy fix or will I have to get it serviced?
Thanks in advance.

Larry
P.S. and I'm not an IT guy, but If I were I would know how to ask for help politely.
:-)

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  • buddy111 Mar 11, 2008

    i too cant access my external hard drive. i can hear it start up run for a few and then stop. my task tray shows a usb port is pluged in and working fine. but in my computer the drive is not shown. it did fall from a table which sits about a foot off the ground so maybe my stuff is lost forever?

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Thanks, Larry....ok..the clicking sound, unfortunately, means that your hard drive is going to start a failure mode. usually means that the head is 'nicking' the surface of the drive.

so, data recovery might be your only option at this point, and that's a specialized field.

this is caused, by either shock, vibration, or power spikes, or a combination of them.

Hope that helps you..you might wish to consider this backup, whether you recover from this or note.

click here for that back up option

Posted on Mar 11, 2008

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