Question about Creative Labs Zen Micro MP3 Player

6 Answers

Zen stone mp3 player not switching on

My zen stone mp3 player is not working properly. it is not switching on. And it is not even detected by my computer. so what can i do. please help me in this regerd

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  • 10 more comments 
  • r6vsk Mar 14, 2008

    my zen player is not turning on,or restarting. And wen i swich it to my computer or any other computer it,s just glowing a orange idicator light ,and i cant open the folder.

  • Anonymous Apr 09, 2008

    "my zen stone mp3 player is not working properly. it is not switching
    on. And it is not even detected by my computer. so what can i do.
    please help me in this regerd"

    my micro zen mp3 player isnt charging, and isnt working at all.. not detected either. does anyone have a solution?

  • Anonymous Apr 16, 2008

    my zen is frozen

  • Anonymous May 06, 2008

    zen stone turning on but then off immediatly and wont open on computer

  • loetjoepoe May 28, 2008

    i have zen stone mp3 player and it just stuck with the green light on and freeze, my computer can't detect the mp3 too... somebody pls help my trouble pls... thanks a zillion!

  • Anonymous Jul 23, 2008

    Same problem here. Plugs in, won't charger, can't get past the ZEN VPLUS title screen. And my laptop no longer recognizes it.

  • katz7123 Sep 02, 2008

    It is not coming on and when I plug it in, the comuter does not recognize it. I'm going crazy, I need the music for meditation

  • erick_money Sep 16, 2008

    when i turn my zen on the green light comes on and then goes off. my computer doesnt recognise it either

  • guru21 Sep 21, 2008

    my laptop is not detecting my zen micro. n i dnt hve driver cd wth me.

  • christvines Oct 13, 2008

    my zen stone is not switching on it won't charge and my computer doesn't boot it

  • Anonymous Mar 30, 2009

    i have charged my xen stine and it has not turned on.

  • endeavour90 May 11, 2010

    my pc is not detecting the player at all...i don't see any light blinking and neither any songs are being played

    kindly help me



6 Answers

For Zen Micro freezing at the first screen:

1. Take off the batery - disconnected from PC
2. hold the power on button and insert the battery
3. Don't release the power button until the Recovery mode shows up
4. Select the first option. The mp3 will make a scandisk
5. If the problem persist enter the recovery mode again and now select the second option, but it will erase all the content on your mp3.

Posted on Nov 08, 2008

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My zen 4gb is fully charged but cant switch it on and computer does not reconise it ?

Posted on Oct 06, 2008


Thanks alot dera..god bless

Posted on Aug 16, 2008

User Guide:

My player is not responding, what do I do?
If your player stops responding, reset the player. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring files.

  1. Insert and remove a straightened paperclip from the Reset Hole.
  2. If this does not work, proceed to Formatting Your Player.
Formatting Your Player
WARNING: This step deletes all your player's content. If possible, back up all your player's content on your computer before proceeding.
  1. Make sure your player is connected to your computer and you are logged on in Administrator mode. For details about Administrator mode, see your operating system's documentation.
  2. In Windows Explorer, right-click your player and select Format.
  3. If this does not work, proceed to Reloading Your Player's Firmware in Recovery Mode.
Reloading Your Player's Firmware in Recovery Mode
(Not applicable for 1 GB and 2 GB player models without speaker)

  1. Download the latest firmware before proceeding.
  2. Disconnect your player from the computer, and then turn off your player.
  3. Press and hold the Volume Down button. Continue to hold the button until you have performed Steps 4 to 6.
    If you accidentally release the button, start the procedure again.
  4. Press and hold the Power/Play/Pause button.
  5. Connect your player to your computer's USB port.
  6. After 5 seconds, release both buttons.
    Your player will be recognized as a USB Mass Storage Device.
  7. Double-click the firmware file you downloaded earlier, and follow the instructions on the screen.
Why does formatting my player in Windows Vista take a long time?
Windows Vista formats devices differently from earlier versions of Windows. As such, your player may take a significantly longer time to perform a full format. Rest assured that once formatted, your player will perform as expected. To format your player in considerably less time, use the Quick Format option instead

Posted on Jul 13, 2008

My Creative Zen Plus 2GB stopped working. When I tried to turn it on the screen would start and then give up during startup. Computers would not recognize it as the stone but would come up with a drive, which I couldn't open. If this is happening to you see below:

If you are getting a drive coming up when you plug it in (but not named "stone" or whatever you called it then try opening it.

If it says it needs formatting then this may help.

Right click on the drive and choose to format. When the format program comes up it should have the incorrect file system selected. Something beginning with N? Anyway don't format it in this type.

Select FAT as the file system and press start.

Check to see if your player is working now.

If not then try to run the recovery tool which you can download from here. Once installed, run the recovery tool.

This is how I sorted mine out and it's working fine now. Hope this helps somebody because I couldn't get an answer from anybody else.

PS I lost about 7-8 hours worth of work on this B*****d and missed a deadline because of it :(

Posted on Jun 17, 2008

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Posted on Apr 24, 2008

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Related Questions:

1 Answer

My creative zen stone plus cant switch on,except use a usb cable to connect it... and the word on the screen not clear anymore....why its happen??and how to solve it??

Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.

So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.

But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.

How to Troubleshoot With a Zen Stone MP3 Player

Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.


Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.

Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.

Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.

Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.

Tips & Warnings

If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.

Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.

Thanks for using fixya..

Jan 12, 2011 | Creative Labs Audio Players & Recorders

1 Answer

I have a system 32 virus infected on my Zen stone, which has now infected my computer, which I have removed with my antivirus, how can I remove the virus from my Zen stone? Thanks


The best option is to format the device. If you don't want to do it, you can connect your mp3 to the computer with your antivirus activated. It will detect the virus, and clean it for your.


Dec 06, 2010 | Creative Labs Zen Stone Plus MP3 Player

2 Answers

My creative zen player used to connect to pc now it dosent

my pc stopped detecting my zen. i tried and tried on all different pcs and nothing would pick it up. couldnt even get the battery sign on the zen. thought it was knacked. then one day i plugged it in again, got distracted and walked away. when i came back about two hours later, it was detected and charging. thought maybe that it was so flat that it had to charge a wee bit before it could display anything or the pc could find it. i dont know, dont know much about these things. just a thought

Apr 24, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

1GB Zen Stone not detected by computer :(

try formatting it somehow i found that there is a format option when u connect it to the computer and it appears as a hardrive and just format it. it might work

Apr 11, 2009 | Creative Technology ZEN Stone MP3 Player

1 Answer

I have creative zen stone plus 2 gb mp3 player

which Operating system are you using...>/??
have you installed the software provided by your mp3 player..??

Jan 28, 2009 | Creative Labs Zen Stone Plus MP3 Player

7 Answers

Zen stone mp3 player not switching on

Mine was also completely dead, with the reset doing nothing! I held the vol+ and the Play button at the same time and it was good to go. Holding just the play button or the vol+ button didnt acheive anything. But as I held both together, It came back to life instantly and I havent had any problems with it (for a week so far).

May 08, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Mp3 player fell in water

my zen stone player fell into water. it was off at that time, but i didnt switch it on. i try to dry using a drier & after 2 days, when i felt it was completely dry, i switched it on.. but the buttons are acting crazy & its not recharging. wat should i do ? please help me.

Apr 16, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

ZEN Stone 1gb

Mine did this as well. Then I just plugged it back into the PC, and waited a couple minutes. Unplugged it and it worked again. It was like it was not done saving or moving the data onto the Zen stone. Try this!!

Mar 02, 2008 | Creative Labs ZEN Stone MP3 Player

1 Answer

Mp3 not detected, does show in Device Manager

sorry, the chat got disconnected and I can't get it back.

If it worked initially but doesn't now, signs point to a failure in the unit. Try plugging it into a friends computer. This other computer doesn't need to have the software installed to recognize the Zen Stone as a drive.

If nothing happens there either, your unit has a fault.

If it is recognized on this other computer, then you should reinstall the Zen software and see if it is detected again.

Feb 28, 2008 | Creative Labs Zen Stone Plus MP3 Player

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