HELP PLEASE!!!! (by 2 users)

I just talked to A Brother Customer Service Agent, I have a EM-530, and was having the same problem with my keys and symbols. Turn off your typewriter, hold down your Code, Shift and Tab key at the same time. Keep holding them down while you turn your machine back on. This will restore your factory settings competely. You will have to change your margins and tabs to where you like them again. If it continues to not type the write symbols, push code and the letter "K" and watch the upper left lights with roman numerals I II & III (KB is under the numerals), when the light is just on roman number I, let up the code key, turn off for ten seconds and then turn it back on. The keyboard has now reset and all should be well.