Question about Seagate FreeAgent Go 250 GB USB 2.0 Hard Drive

2 Answers

Driver not detected - backup failed

Wtih initial installation, the driver status icon was green and the automatic backup would occur daily with no problems. For some reason, the driver status icon is red and the automatic backup will not occur. Seagate support had me uninstall, then reinstall, unplugg, replugg the external harddrive, then complete a manual backup of my documents. The status icon said that the backup was successfull; however, the drive manager states that the last backup failed. Can you suggest any other solutions to this problem besides what has already been completed?

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I assume Seagate suggested you "reinstall" the drivers. If that's the case, you may still need to refresh your computer's device list to properly identify the drive.

If you're running Windows you may try opening "Device Manager" and uninstalling the device from the list, then "detect hardware changes". This may make your computer redetect the drive like it's a new device, but may not.

I suggest phoning Seagate back and ask to talk to a knowledgable tech, not the scripted phoners.

What operating system ARE you running anyways?

Posted on Mar 17, 2008

I have bought a new seagate 500gb USB external portable hard disk. I find that initially the colour of the drive manager status icon was 'green' and turned 'red ' later.
What does the colour of the drive manager status icon indicate?

Does 'red' mean heated up or something?

Swapna

Posted on May 06, 2008

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