If you need a manual to see if everything is set up as it should be for winding a bobbin or any other feature of the machine, you can view or download here - http://www.brother-usa.com/manuals/default.aspx?PGID=3&R3ModelID=CS80
If you are still have a problem, the bobbin winder may be broken.
You can have it repaired or purchase an auxiliary bobbin winder for a lot less money - SideWinder Bobbin Winder where sewing notions are sold.
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