Question about Compaq Presario V2401CL Notebook

1 Answer

All USB ports are inoperable

My USB ports are dead (per say). Power goes through them but any device I plug in is unrecognized. Worst, my Presario freezes (locks up) when I insert a Flash drive. I've tried about 25 different solutions posted over 40 forum websites and no joy. Device Manager lives in Nirvana because it always tells me that my ports are OK. I need to know if my particular problem has been seen before. Further, I'm talking about ANY USB device so it is not an issue with a camera or an MP3 player or mouse/keyboard combo. I have flashed my Bios twice and loaded the latest chip drivers and updates and still no Joy. One solution is to toggle the Legacy/High Speed selection in the Bios but guess what folks, my award/Phoenix bios doesn't even have a section on USB devices (?????). I need to see if there's a solution before I re-load Winders' or dish out coin on a new motherboard.
Mr. "Frustrated to the Big Onion"

Posted by on

  • 5 more comments 
  • MrFrustrated Mar 11, 2008

    I thought of this and I'm in the process of opening the notebook but my puzzlement is this, why is all ports affected the same way? I mean all 3 ports are located on a different place on the notebook but they all reports the same error or freez.
    MF

  • MrFrustrated Mar 11, 2008

    Yes, I finally got the Knoppix (a Linux variant) to load up from a CD and not being familiar with the OS, I can't dig and get specifics but on the surface, I would say it's hardware problem as none of my USB ports were workin. That is, they are somewhat reported but nothing happens when I plug in a USB dev. There is one last scrap of proof and that is I plugged in a PCMCIA USB 2.0 hub and flash drives and rodents work. On the Compaq/HP technical manual, they describe a USB/S-Video controller board and I've been trying to get an answer from HP to see if I just need to replace this item or the whole M/B. Lastly, if the problem is in my bios, why doesn't the USB section exist?
    MF

  • MrFrustrated Mar 11, 2008

    Yes!

  • MrFrustrated Mar 11, 2008

    The malfunction would then be in the hardware or windows because the all of the USB devices I've tried work perfectly on other computers. Again, Device Man reports all is well. No yellow exclamation bullets. All of the USB items (controllers and roothubs etc.)report ok. no conflicts on IRQ's and like I said, as far as the bios, there is almost no information or selections available. I mean no IRQ's, no USB legacy or High speed toggle and as far as power managment (ACPI) etc, there's only one selection and that is on or off. I'ved triple checked with HP and they tell me that the bios flash posted on their support D/L is the latest. for a 2 year ols notebook, I'm surprised Award/Phoenix put out a simple BIOS access to my notebook.
    MF

  • MrFrustrated Mar 11, 2008

    Yes thank you. I know this is one of my last options but not having a USB port available to backup my HD (and I don't have time to back up 120 gigs to CD/DVD) I'm reluctant because I'm going to loose a lot of data. Is there a way to re-load the system but not loose any of my profiles and settings, I mean without backing things up due to lack of USB port?
    MF

  • MrFrustrated Mar 11, 2008

    Thank you, I just remembered I have a spare 40GB notebook drive and I'll load WinXP on it and see if the ports work, if not, then I'd better save up for a new M/B. Thanx again and signing off.
    Mr Frustrated 2 'da Big Onion

  • MrFrustrated Mar 11, 2008

    Thank you, FixYa has set me in a right direction to solve my problem. I'll certainly call on them again for more problems.

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  • Master
  • 796 Answers

Hello

Posted on Mar 11, 2008

  • 8 more comments 
  • isaac johny
    isaac johny Mar 11, 2008

    may be the port connectors are loose on the motherboard ends..

    try to check it and try using it

  • isaac johny
    isaac johny Mar 11, 2008

    have you tried using another operating system?

  • isaac johny
    isaac johny Mar 11, 2008

    are the usb ports visible in the device manager???

    try to update the hardware driver..

  • isaac johny
    isaac johny Mar 11, 2008

    if you plug a malfunctioning or incorrectly-configured
    device into a USB port, it causes the computer to stop responding (hang

  • isaac johny
    isaac johny Mar 11, 2008

    Check Device Manager to be certain that the root hub is
    functioning correctly. If the root hub is displayed with an exclamation point
    (!) in a yellow circle, verify that the BIOS is assigning an interrupt request
    (IRQ) to the root USB controller. This is required for the device driver to be
    loaded.

  • isaac johny
    isaac johny Mar 11, 2008
  • isaac johny
    isaac johny Mar 11, 2008

    then the last option is to install a fresh version of operating system and try it.....

  • isaac johny
    isaac johny Mar 11, 2008

    if you have a PC or back up your data from the harddisk to the system or your freinds hard disk...

  • isaac johny
    isaac johny Mar 11, 2008

    ya thanks....

    dont forget to rate the solutions

  • isaac johny
    isaac johny Mar 11, 2008

    ya....fine..

    our experts are ready to solve the problems of the people..

    have a gr8 day...

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