Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Xerox WorkCenter C2424

System Engine error 08,005.48

If I switch of the machine for over 6 hours, then it will start up again normally.

Some engineer told me the gears have become weak and the motor unit would need to be replaced.

I want a second opinion.

Also, a frank statement as to whether this is an inherent problem of all solid ink printers - as I plan to buy another solid ink printer only, but don't want to end up with two devices dying on me at the same time!

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  • 1 more comment 
  • dberz Mar 14, 2008

    Thanks for the help.

    The authorized Xerox Service engineer came and took out one rod which had two plastic fixtures on either end and said it looks damaged due to wear and tear (machine is barely 2 yrs old with only 50,000 prints) and will replace it once the spare arrives from Xerox.

    Meantime, I was wondering where can I get the work center C2424 service manual pdf file.


  • dberz Mar 15, 2008

    Thanks. I really appreciate all the help. my email id is [email protected]

    thanks again.

  • dberz Mar 15, 2008

    Thanks for all the help. I really appreciate it. My email id is [email protected]

    Thanks again



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Hi Tryit,

From reading your detailled descriptions of the numerous problems it's possible to have and to cure with this printer, I reckon I've got a sticky print head block. I'm getting System Error 07,010.43:8651.

I changed the maintenance kit when it first happened but it was too late. The old kit was caked in horrible residues and some had clearly spilt into the printer's innards. I'd love to have your thoughts on how best to get inside the machine and clean it. I have tried to open it up but it didn't prove easy so I put it back together again and rang Xerox, who were conspicuously vague and unhelpful, although they were very prompt in sending a vastly expensive estimate for an engineer to come and replace the "print engine" (is there such a thing?).

If you still have a copy of the manual pdf, could you send me a copy please? matt at mousemusic dot co dot uk.

Thank you very much indeed,

Posted on Jul 01, 2009

  • mousemusic Jul 01, 2009

    Oops! Sorry - I posted my problem as a solution! I'm just a newbie here and I'm still figuring out what all these buttons do. Please forgive me...


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Now I've stumbled upon a similar issue with my Workcentere 2424.
At first I was just receiving paper jam codes, but after looking through it, and determining a no paper jams, I then started receiving a 07 code error.

I have since replaced the maintenance kit, cleaned the excess ink tray, installed ink, wiped out the maintenance kit housing cavity, ran many a system test, and reset the NVRAM.

Would anyone be able to help me resolve this issue?

  • Whether through PDF Manual -so I can properly get inside & clean, etc..
  • IF I should be performing any specific functionality tests, in specific orders etc..
My email is [email protected]

Posted on Sep 17, 2008

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8,000.xx Errors - Cap/Wipe Sub-system Faults
8,000.6x Errors - Program Faults
For 8,000.6x errors, try the following:
a. Reset NVRAM, and retest.
b. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on
page 4-70).
8,000.4x - 8,055.4x Troubleshooting Procedures
Step Questions and Actions Yes No
1 1.
Run the Wiper Drive test.
2. Did the test pass?
Go to Step 2. Go to Step 3.
2 1. Run the Wiper Alignment test.
2. Did the test pass?
Go to Step 4. Go to Step 3.
3 1. Inspect the wiper system for improper
operation, obstructions, or damage (broken
gear or belt).
2. Ensure the wiper system is properly aligned
(see "Wiper Alignment" on page 6-2). Also,
see "Homing the Printhead Wiper" on
page 6-4.
3. Did this correct the problem?
Complete. Go to Step 5.
4 1. Run the Head Maintenance Clutch test.
2. Did the test pass?
Go to Step 6. Go to Step 5.
5 1. Is the head lock mechanism on the right end
of the MEP assembly is functioning
Go to Step 6. Replace the
exit assembly.
6 1. Are there obstructions or spilled ink in the
media path?
Clean the inside
of the system
and retest.
Replace the
exit assembly

8,000.6x Errors - Program Faults
For 8,000.6x errors, try the following:
a. Reset NVRAM, and retest.
b. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on

Posted on Mar 11, 2008

  • 2 more comments 
  • Rick Kasper Mar 11, 2008

    After looking through the 08 codes and tests, I don't see a motor or gears referenced.

    Looking through this what is obviously happening is the wiper is not operating properly. Can you look in your fault files and see if there are any 07, codes?

    If there are that would narrow it down a little more.With what you are saying, that you shut it down for a few hours it runs well makes me strongly suspect the Matainence Clutch is failing. That would make a lot of sence.

    The other thing I can think of is some ink being spillled into the print head pivot block causing the wiper to not have enough room to move up and down. The wiper referenced cleans the drum between pages.
    I am asking if you have any 07 codes, which would more indicate to me that the print head block is sticky.
    If so I can tell you how to remedy that.

    And in general, the solid ink printers are exceptionally reliable. Exceptionally. The most frequent problem I do see is what I am relating the print head block winds up with some of the ink in it and causes problems. But that is a very easy fix.

    Suspect the Head Maintenance Clutch. I would give a probability of 80 percent or more, that the clutch is slipping.

  • Rick Kasper Mar 14, 2008

    Send me your E-mail address.

  • Rick Kasper Mar 14, 2008

    SOunds like the maintenance kit lift

  • Rick Kasper Mar 15, 2008

    I can send you a pdf file for the manual.


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Posted on Jan 02, 2017

  • 2072 Answers

SOURCE: Cant locate the printhead on xerox C2424

Remove the covers. But before you go to eh print head itself, there is a print head pivot block that often gets contaminated with ink. The code you are having, is related to the print head not being able to move freely side to side, or tilt properly.
To access that block. You have ot remove the document feeder and scanner. To do that you disconnect the cable, it runs from the back to the scanner to the opening where the power cord plugs in, remove the 2 thumb screws and unplug it. You slide the doc feeder and scanner back, then depress the two tabs and completely remove it.
There is one screw in the back that holds on both the left and right side covers. You have to lift and kind of twist the covers in about the middle of the machine, The front cover will also pop off, it has tabs that holds the front covers together. Then remove them.
Look on the left side of the machine, looking from the front. You will see a stainless steel block, about one inch square, located about 2/3rd of the way back on the lower 1/4th of the frame. It has a spring and a clip over it. Just pull out on the spring bracket and locate it up and to the left, It is meant to be put there for servicing.
Look at the block. it may be filled up with yellow ink. If so , remove it with channel locking pliers. It may be VERY tight, so work it out slowly. Then soak it in hot water, that softens the ink , and clean it and the shaft thouroghly and remove as much excess ink from teh surrounding area as possible. Also, IF that is the problem. Probably a 75 percent chance, then when you return the printer to service. Get a small level, and make sure the printer is level BOTH side to side and front to back. To do that , you place the lecel on the platen glass, sideways then front to back. Often times those printers are not level and that causes the problem. The other things that happens is simple spill over from the ink catch tray, It is imperative you have those printers sitting level.
If thats not the problem. let me know We will go from here.

Posted on May 18, 2009

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