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U.S. Robotics US Robotics Sportster 56K V.90 External Modem

Lost setting for external fax


posted by Old Biltong on Mar 11, 2008


Hi, I'm not too sure if this is your field but I cannot find anyone to assist me with a problem I have, and being a senior citizen I have had no formal IT training . So, if this is not something you handle I apologize in advance for bothering you. Background: My OS is Windows XP. I use ADSL for Internet access. The DSL router I have does not have faxing facilities. I fairly often need to send faxes so I downloaded and registered Snappy Fax V4.When I discovered from my service provider, Telkomsa.net, that my router does not support faxing, I coupled an external fax, US Robotics Sportster Flash 56 K , to my PC. This fax modem works well with Snappy Fax and I am able to send faxes. However, and this is my problem: each time I shut down my PC I loose the setting for the fax. To overcome this problem I have to disconnect the fax modem, shutdown the PC, reboot, reconnect the fax, go to the control panel and select "Phone & Modem", this then searches for the fax and once it finds the US Robotics fax modem I can go to Snappy Fax this then identifies that my fax modem is the US Robotics and I can then proceed to send a fax. As you can imagine, from the above, it is most frustrating to send a fax. I have written to Microsoft and Snappy Fax about my problem but have had no reply from either of them, hence me contacting you. What I want to know is why the setting is not retained when I shut down my PC and is there a means of overcoming this and how to go about it?. If you can possibly help me I would be most grateful. Kind regards Hilton Ward


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