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I have norton 360 and the pc tune up keeps saying outdated files left on computer but even when i run the scan it is not doing anything and the big red cross remains

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Hi,
You need to run an update.
This will check Nortons Site, for recent Downloads. Anti-virus definitions Files et,c.
If you have only purchased a trial version, or version has Expired. Then it won,t let you access thier database without paying.
To resolve this, you could un-install Norton. And Re-install.
ensure your connected to the Internet before attempting updates.

If i can assist further please post-here.

Mike @ compurepair.

Posted on Mar 11, 2008

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This can be resolved by installing and scanning the computer using Norton 360.

Click here to download Norton 360 version 3.0

After downloading Norton 360 double click on the installation file and follow on screen instruction to install the file.
Click on skip if it ask for product key.
After installing Norton 360 open Norton 360 and click on live Update to download latest virus definition on to your computer. This will helps norton to find and heal the up to date virus.

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Seems there is an issue with the software instance installed on your computer. You may have to uninstall the version completely and reinstall and reactivate the product. To do this, try the following steps:
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Boot up the PC in safe mode. How? Well when you start the PC press F8 before the windows start loading. A menu will open up. On top or there so you will find safe mode. Select it and boot. On booting in safe mode you will be warned that your PC is running in safe mode. Done? Now start control panel and then Add Remove Programs. Once that window is populated with all the progs that are installed on your PC, select Norton V3 and uninstall it. Uninstall V2 as well. Restart the PC in normal mode. Now install V3 and compute happily.

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If you have access to another computer download avast anti-virus and malwarebytes anti-malware and burn to cd or use a flash drive. Malwarebytes will remove that PC Defender rouge anti-virus software and any other malware you may have,

If you don't have another computer you can download the files to try booting into safe mode with networking. This option should allow you to download and install the programs above,

If your able to download them run anti-malware first. Let t fix what it can. Then install avast anti-virus, when asked if you want to schedule a boot time scan say yes, then when asked to reboot say no and open avast and update it, When prompted to reboot do so.

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Boot in safe mode and try to run virus software.
If you can remove hard drive? find another hard drive that has a system with virus software, and make your drive the secondary drive and run virus software.
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what is the only thing that you have to do is just go head clear the temporary internet files and temporary files and run the disk cleanup
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