Question about Garmin zumo 550 GPS Receiver

1 Answer

Touch screen not working properly

My Garmin Zumo 550 has worked well for 5 months but now it does not respond to the touch screen properly. Initially the buttons responded as if I were touching to the left of where I actually was. It has gotten so bad that the unit is now unusable. When I touch a button another one lights up but nothing happened.

I am not aware of any way to recalibrate the screen.

Posted by on

  • 2 more comments 
  • JCM0165 Mar 11, 2008

    I got to the calibration xcreen by holding the power button for a minute. Unfortunately, the screen is not responding to touch to recalibrate either.

  • BlueZ6 May 10, 2008

    I have the same problem. It's very frustrating. It seems that after a period of non-use, even though there is plenty of battery power left, the calibration goes haywire. Doing the recalibration procedure helps, but still, is seems that there are certain screens and certain places on the touch pad that are off calibration. It really sucks. I won't be recommending the Zumo to anyone anymore, because this problem really limits being able to use it.

  • rvfunlife Apr 06, 2009

    My Zumo has worked perfectly for 2 years. I use it all the time, then yesterday it boots up and freezes on the Where to Button. No response to screen touching. I use the buttons on left to view the map, but I cannot do anything else...Help! [email protected]

  • Anonymous Apr 07, 2009

    Exact problem as of 4-03-09.



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 504 Answers

I'm not familiar with the Zumo family of GPS from Garmin, but if they are similar enough to the StreetPilot, you should be able to recalibrate the screen. In the StreetPilot series, to recalibrate you turn the unit off. Press and hold the bottom right of the screen and turn the unit on. Keep pressing the screen until the calibration information begins. Try this, see if it works on the Zumos, too.

Posted on Mar 11, 2008


1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

When I turn my Garmin 550 on it says loading maps, then goes to the select a local: It's frozen their on United States i push OK and nothing happens can not change the Locale it's frozen I tried...

Hi tkfranks331,

Press the power key and hold it if the screen of your Zumo is frozen. Keep holding the power key while pressing the key that has a plus symbol ("+") on it. This will reset your device and unfreeze the screen. You can also try calibrating the screen by pressing the power key for one full minute.

If this does not work, please follow these steps.

1. Update the internal disk software. Download and install WebUpdater on the computer. Please visit this link to download the WebUpdater.

2. Open WebUpdater on the computer.

3. Connect the Zumo 550 to the computer with its USB cable.

4. WebUpdater will automatically search for updates.

5. Follow the prompts to download any pertinent updates for the Zumo 550.

Hope it helps.

Thank you for using FixYa.

Aug 17, 2011 | Garmin zumo 550 GPS Receiver

3 Answers

Hi, I have a garman zumo 550 it will not turn on. It was working ok yesterday. The fuse for the adaptor is ok, as we are on holiday we have no usb cable only the power source and set up for the car. We...

This is a common problem with zumos that I and friends have. It is a real pain but pulling the battery and putting it right back in works. Sometimes for a week sometimes for a month never kno. I wore out the special screw on the battery and went to a 4m plilps hed screw as garmin does not have a screw available.


Apr 26, 2010 | Garmin zumo 550 GPS Receiver

1 Answer

Hi, I have a Zumo 550 which I bought used and known faulty (I got it cheap). The problem is that it does not power up either on battery or external power. Is the unit completely dead or can it be...

Try the car charger as well. Be sure the charger you are using is in fact working and making proper contact. metimes the uit takes awhile to respond if the battery is flat. Remove the batery and re-insert before trying again.

Jan 19, 2010 | Garmin zumo 550 GPS Receiver

1 Answer

The garmin is on but frozen

Look near the SN # and press the reset button.


with the garmin off, hold down the right bottom of the screen and turn the garmin on, it will then ask you if you want to perform a hard reset. Choose yes and that should fix your problem.

Mar 27, 2009 | Garmin zumo 450 GPS Receiver

1 Answer


If no life in it what-so-ever, to get it to work.
Try Press power button and + button at the same time,
Check fuse in adapter,
hold lower right corner of screen, turn on, when offered to clear all data, clear it, start again.
Re-register, re-update,
Should be good.

Jan 09, 2009 | Garmin zumo 550 GPS Receiver

1 Answer

My touch screen has froze up & know matter what i do i can't the proble

Assuming that you cannot switch it off and on again, try removing the battery for a couple of minutes before re installing. Failing that a cold reboot my work ..... with the unit switch off press and hold the bottom right corner of the touch screen and the press the power button. The Zumo splash screen should appear....continue to hold the botton right corner until the reset default screen instrution appear and follow them. This has work in the passed.
If you have recently download a latest software via the Garmin web updater this can sometimes cause conflicts and you may need to re-install a prervious version. from the Garmin link attached.

Sep 07, 2008 | Garmin zumo 550 GPS Receiver

1 Answer

Garmin Zumo 550

I am sending it in for warranty repair.

Jul 26, 2008 | Garmin zumo 550 GPS Receiver

1 Answer

Touch screen issues

Has the unit ever been really wet or is there a hole in the touch screen foil? If not have you ever done a cold reset?
. First turn the unit OFF, then HOLD your thumb on the furthest bottom right hand corner of the screen, push as far into the corner as you can on the screen itself. While holding your thumb/finger on the screen press and hold the POWER ON button until you see the ZUMO splash screen, once the splash screen is up you can release the power, but continue to hold your thumb in the right corner of the screen for another 5 - 10 seconds, you should see a window that pops up and asks "Do you really want to erase all user data?", make sure to answer YES to this window, if you don't see this window, then turn unit OFF and try the above instructions again, ensuring your thumb is in the furthest portion of the bottom right hand corner of the touch screen.

Jul 23, 2008 | Garmin zumo 550 GPS Receiver

2 Answers

GARMIN c550 will not turn on

There is an ISSUE with the DEAD ZUMO, however some of the are solved, and some need to be shipped back.
There are a couple of options.
1) remove the battery, keep power button pressed for a few minutes. install battery, try.
2) fully recharge the battery with the wall charger, try
3) With a fully charged battery, press and hold the + button and press the power button(hard reset).
4) hold thumb firmly on top left of touch screen and hold power button till it switches on(hard reset).
5) Try a different battery (fully charged)
6) Ship it to Garmin

Sep 08, 2007 | Garmin zumo 550 GPS Receiver

Not finding what you are looking for?
Garmin zumo 550 GPS Receiver Logo

777 people viewed this question

Ask a Question

Usually answered in minutes!

Top Garmin GPS Experts


Level 3 Expert

85206 Answers

Jean-Luc Steffann

Level 2 Expert

83 Answers

Sheldon Dedek

Level 3 Expert

909 Answers

Are you a Garmin GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides