Do you have any error messages? Try a new USB cable and attaching to a different port on the computer. If using a hub, try directly connecting to the computer. Do you see files stacked up in the printer queue? (These may need to be removed.) To reset the printer, unplug the USB and power cables for a minute. then reconnect them. (The USB cable should be unplugged from both the printer and the computer). Make sure your USB ports are not disabled for power-savings or security (in the Device Manager and Power Savings Control panels for Windows).
I hope this helps.
CiIndy Wells
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