Question about Xerox DocuPrint N2125 Laser Printer

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Laptop on a secured Wireless Network is unable to ping N2125 Printer on a Wired Network but is able to ping other printer models that are on the Wired Network. Once we switch the Laptop from Wireless to Wired, it will be able to ping the N2125 Printer. Could it be a setting on the N2125 since the Laptop is able to ping other printer models that are on the wired network? Please let me know what details you need to troubleshoot this problem. Thank you.

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  • Nacar Mar 11, 2008

    Which network setup? On the N2125 printer or the Laptop? I'm guessing it would be the N2125 printer network setup because the Laptop can see a different model printer on both wired and wireless. What should I look for on the network setup of the N2125 printer?

  • Nacar Mar 11, 2008

    But may I re-iterate that the laptop can access a different model printer on both the wired and wireless approach which makes it confusing.

    Sorry, but I'm a beginner. We did enter the IP address manually on the printer.

  • Nacar Mar 11, 2008

    I meant beginner on this forum stuff. I know my way around the operating system and network settings. What network setting information would I need to verify?

  • Nacar Mar 11, 2008

    The laptop is on the domain, not a workgroup.


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  • 3,587 Answers's all about the network set up, and whether that N2125 is visible on the right network..check the settings and then you'll find more value

Posted on Mar 11, 2008

  • 1 more comment 
  • Patrick Michaels
    Patrick Michaels Mar 11, 2008

    on the laptop..I'm assuming since the N2125 is accessible on the wired approach, that the issue is in the wireless configuration. I'm assuming you've done the IP watusi, right, where you enter the IP address manually, from the printer, yes?

    just went through something like this a few weeks back, with a dell's a little quirky.

  • Patrick Michaels
    Patrick Michaels Mar 11, 2008

    ok..beginner..send me a note through my contact info on my profile, and we'll arrange an E Housecall where I can see your computer from here in Hawaii..

  • Patrick Michaels
    Patrick Michaels Mar 11, 2008

    in your workgroup settings..


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Printer is offline

What type of printer are you having a problem with? Is it on and do you see any error messages on the printer? How is it connected to the computer? Do you have the driver installed? Some printers need to have the driver installed with a USB connection before moving to a network install. (For all-in-ones, the driver/software must be installed before you connect the data cable.)

If a wired connection, try new cables (fully seated) and different ports. If it is a USB connection, try a direct connection if the printer is connected to a USB hub or print server. Make sure that the cord is 6' or shorter. Check if other devices work. (I've seen a few computers loose their USB ports for no apparent reason. On desktops, try rebooting the computer and uninstalling the USB drivers and rebooting again. This is in the Device Manager for Windows machines. On a few laptops, sometimes removing the battery and the power adapter will reset the ports.)

For network connections, make sure that your network is up and that you aren't getting signal loss issues (for wireless networks). Try a wired connection to check for network loss. To check a network, I tend to check a few points with the ping command. For Windows, launch the Command prompt and ping the numerical IP location of your router. Then ping the IP location of the DNS server. Can you see the printer on your list of network places. (The format for ping is
ping or ping followed by enter. The returned message will be either the time for a small packet of data to go to the location and return or a connection timed out.)

If you are losing your network connection, reboot your router and broadband modem. (Try rebooting the router first.) Make sure your firewall is not blocking access to the printer.

I hope this helps. Please write back for more information with specifics for your printer.

Cindy Wells

Feb 12, 2011 | Printers & Copiers


Set up a Wireless printer on your Router for use with a wired PC

First install the Wireless printer driver using the Wizard by connecting either the Ethernet cable to the router during the install process when asked this will set up your wireless laptop with the correct printer port based on the Wireless Node Name it will also use the printers inbuilt MAC address. This is standard install and will work for all your Wireless PC's however if you have a Wired (ethernet) PC connected to your Router this process will not work a wireless port will not work with a wired computer.

Follow my 3 steps below to set up standard IP ports for Wired PC's also connected to your Router.

STEP 1: Find your MAC address for the wireless printer (all types of Network Cards will have one so this is no different) this will either be found under the LCD control panel or may even be printer on the bottom of the printer or Print server if it is seperate set this MAC address with an IP address as a reservation in your admin panel of your router in this example.

You can normally enter your Router this using typed in your browser (not the search engine) as all routers are different check here for your make and model if you can't find the MAC address try using ipconfig /all from them command prompt it will be the physical address aka the MAC address

Install the Printer as a USB printer port by connecting the USB cable to the PC you want the wired printer driver installed on when finished go to the printer driver properties for the driver you have just added, click the port tab and click add standard IP port as shown below, then disconnect the USB lead this is only required to make sure the correct inf file is used on the driver install and connect your Ethernet cable from you computers NIC to a spare RJ45 socket on the Router.


STEP 3: To check that the Printer has the correct IP address then test using the tracert OR ping command for the IP address that you have reserved on your router, this is a necessary step otherwise when the lease expires it may take another IP address and your Printer driver will not work unless your printer has the reserved address, it will throw a printer error.



(this example shows a Standard TCP/IP Port for a Brother DCP-340CW)

Also check in your routers admin panel to see if the Wireless Printer is set up with the correct IP and MAC address, if you still can't find it eliminate your known MAC addresses from all your network cards the one left will be your Printer Server NIC in your Wireless Printer.

If you have setup the incorrect IP and or MAC address you will get this window when you try to add the TCP/IP port


That's it try a test print and you will see it burst into life.... Happy Printing

on Dec 02, 2009 | Printers & Copiers

1 Answer

Hello, I have a brother MFC-490CW mult-function printer (wireless) and I am having trouble setting up the wireless feature so my laptop can print to it via through my home network (Linksys wireless...

You have to make sure the following are used on your wireless settings on your router -

Wireless Network Security SSID (32 chr), WEP 64/128bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)

This means your SSID is less than 32 chars and your running either WEP, WPA. Or WPA2

Then on your printer make sure you have the wireless enabled and Just a good rule of thumb - When putting in a wireless printer just fudge with the wirless/TCP/IP settings on the printer until you can ping the printer from the PC. Do NOT bother running the software installs until you know you have a good ping from the printer as it will just bomb out.

do rate the solution plz

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1 Answer

I lost my software disk for my wireless printer. I download drivers on line and still can not work wireless. It works fine when its hard wired. But when i unplug it, it goes offline. I have tried alot of...

For that first make sure your wireless network adapter driver is working fine.Try to uninstall and then reinstall . Then check the ping of your wireless printer ip address you can check it in "run " for that press windows key + R key then you can see run type in run "ping" without where assumes ad your printer ip. Then press enter then if you get "reply from..." then printer is in network but if you get "request time out or destination host unreachable then it is not in network then check your printer ip address and your computer ip address. Also reinstall printer driver from below link. Click here Let me know if you need further assistance. Thanks for using FixYa.

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How do I connect my Brother MFC-9440CN laser printer to my laptop wirelessly?


You need to supply IP address to your printer then the the Laptop also needs an IP. Try to ping first the printer IP add if its visible. thanks.

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your best bet is to install network magic to control your wireless network. the essentials is the best option for you. it may cost $29.99 . from this site u can easily do this

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Put the printer on default settings and configure wireless settings on it again.

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1 Answer

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Make sure your wireless workgroup/domain are the same as your wired network. If they are, you should reinstall the printer from control panel. Choose add network printer, choose the proper workgroup/domain, you should see the available printer, select it, it may need to download drivers and install them. Tim

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