Have no idea what brand of machine you are using.
If this is a rotary hook bobbin (side or front insert; metal bobbin case),
there should be a lever on the back of the bobbin case.
Raise the needle to it's highest point and then lift and hold the lever of the bobbin case open as you insert it into the shuttle.
If there is an arm on the bobbin case, it should be pointing up toward the machine.
When the bobbin case clicks into place, it should work as designed.
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