Question about Brother IntelliFAX 2800 Laser Fax

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No response to keypad input

The unit is powered up and has dial tone, but no action can be generated from any key input, either fax or phone

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All you have to do is to contact your nearest service center. lose connections maybe the problem.

Posted on Mar 11, 2008

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Posted on Jan 02, 2017

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My Dell 3115cn printer will not connect to the network (it still works on USB cable), hard to believe it's broken, so can the printer system be reset?


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Unfortunately, the MFC-7420 doesn't have a physical lock switch. You need to turn off the all-in-one and wait for the unit to clear its memory. If the error recurs after you press the power button again, wait 30 minutes and try again. (Note: you will lose any faxes that are in memory. See the User Guide page 11-5 to save this information.) You can find the manual on the Brother support page for the MFC-7420: https://www.brother-usa.com/support/ModelInfo.aspx?R3ModelID=MFC7420 . Click on the Manuals & Documents tab. Then click on the Manuals on our Online Solution Center for the English version of the manual. The direct link to the User Guide is currently: http://download.brother.com/welcome/doc000387/ALLFB_UsaEngUsr_B.pdf .

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Using the 1515 as a fax machine is a pretty simple procedure if everything works right. All you have to do is hook a working phone line up to the phone jack on the back of the copier (the one labeled LINE, not TEL).

Why won't the fax work? If it is giving you an error message, what is the message?

If you are not getting a dial tone when faxing, unplug the fax from the phone line and plug a working phone in, and see if the phone gets a dial tone. If it doesn't, there is a problem with your phone line.

You can also try plugging the fax machine into another phone line. If the fax works on that line, then there may be a problem with the first line.

Are you having problems sending faxes or receiving them, or both?

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Chances are that you didn't lock down the scanner when you moved the unit. You can attempt to open the unit and move the scanner bar manually to reset it. HPs are very difficult beasts when it comes to their power up check out. It must be fully functional...including all cartridges...to work in most cases. Good luck.

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