Question about Televison & Video
Hi - I've researched the color spots appearing on our Panasonic 61" LCD tv, right now there a three in consistent areas - 2 blue and 1 green, approx 4 - 5 inches in diameter. Based on the solutions offered to other persons, it sounds like an eprom upgrade may do the trikc. My question is how do I contact Panasonic or a Panasonic technician to fix the problem? Thanks very much for your help!
Rowdie1 is correct. You just need to call panasonic (number on website). Have your model and serial number handy. You have to go through several holds but you will eventually get scheduled for a service call with local authorized dealer. Tech takes the back cover off and plugs in a eprom reader/writer. Turns on TV. I sit and watch the dot go away after about 4 minutes. He lets it run for about two more minutes then all done. On service ticket is says "installed corrections". And best of all, no charge!
Posted on Jul 22, 2010
Had the same problem on my 52" LCD rear-projection Panasonic,
contacted Panasonic support (number is on their website) and after
several transferred calls, they set up a service call with an area
service rep, who callled the house that evening to confirm appointment.
He came to the house, removed the set back cover, and installed an
EEPROM upgrade, problem is fixed and was told problem will not re-occur.
No cost due to Panasonic extending the warranty to fix known issue with
sets. (Mine was over 3 years old).
Posted on Apr 17, 2009
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Posted on Jan 02, 2017
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