Question about Lexmark E320 Laser Printer

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Lexmark E320 Printing big black smear

The paper jammed and after it was cleared the printer started printing a giant black blotch over half the page. I've removed and put the cartridge back in, hit reset, and turned the printer on and off, but it just keeps printing this big black area and I'm pretty sure the alignment is messed upt too.

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  • Anonymous Jun 24, 2008

    I find that two E320s have had horrible problems, not only with this smear, but slippage which results in multiple pages being drawn into the printer at once and the inevitable jam.



    Any idea if this is a common problem with this printer? Can cleaning help?

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1. Make sure that you removed the entire paper jam and that nothing is caught in the fuser assembly (the part that gets hot so make sure it is cooled off first,also do not use anything to dig at anything that might be there try carefully using a tweezer or needle nose pliers to pull it out.
2.Remove the toner cartridge and with a dry cloth or a pencil eraser clean off the contacts on your left when facing the inside of printer and the roller on the bottom can be wiped off to remove excess toner.
3.With toner cart. still out use a dry cloth to wipe the laser print head area located directly above the roller on the bottom of the printer be careful as the metal edges are sharp.
4.If there is a build-up of toner at the entrance of the fuser try gently removing it with a flat blade screwdriver with care.
5.If this doesn't help it may be necessary to replace the toner cartridge itself.

Best Luck

Posted on Mar 11, 2008

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1Open the upper-front cover and remove the toner cartridge.2
Look into the printer. Remove any jammed sheets of paper that you find there.

  • If the print job only consisted of this one page, reinstall the toner cartridge and close the front cover. Press the pattlnk_10162008_2247-select_button.jpg button to clear the error, and then try printing again.

  • If the print job consisted of more than one page, confirm the entire paper path is clear before printing again. Do the following:


    1. Remove the top paper tray ('Tray 1').
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    3. Go around to the back of the machine and open the upper-rear cover. Remove any jammed sheets of paper you find, then close the cover.
    4. Once you have confirmed that the entire paper path is clear, reinstall the toner cartridge and close the front cover.
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  • If you cannot locate any jammed paper under the toner cartridge, then check the rest of the printer for any jammed paper. Do the following:

    • Remove the top paper tray ('Tray 1') and look for any jammed or partially-fed sheets of paper.
    • If you do not find any jammed pages there, reinstall the tray and go around to the back of the machine. Open the upper-rear cover and look there.
    • If the entire paper path appears to be clear, close the rear cover and power off the printer. Reinstall the toner cartridge and close the front cover. Power the printer back on. If a 200 error continues on power up, a sensor in the printer may be malfunctioning. This will require a service call to correct the issue. Please contact Lexmark Technical Support for additional information (see Contacting Lexmark Technical Supportbelow for details).

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To get the secondary error codes

When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

Press and release Continue button twice quickly to display the secondary error code light sequence.


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We recommend that you clear the entire paper path when a paper jam occurs.


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