Question about Lexmark E320 Laser Printer

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Lexmark E320 Printing big black smear

The paper jammed and after it was cleared the printer started printing a giant black blotch over half the page. I've removed and put the cartridge back in, hit reset, and turned the printer on and off, but it just keeps printing this big black area and I'm pretty sure the alignment is messed upt too.

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  • Anonymous Jun 24, 2008

    I find that two E320s have had horrible problems, not only with this smear, but slippage which results in multiple pages being drawn into the printer at once and the inevitable jam.



    Any idea if this is a common problem with this printer? Can cleaning help?

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1. Make sure that you removed the entire paper jam and that nothing is caught in the fuser assembly (the part that gets hot so make sure it is cooled off first,also do not use anything to dig at anything that might be there try carefully using a tweezer or needle nose pliers to pull it out.
2.Remove the toner cartridge and with a dry cloth or a pencil eraser clean off the contacts on your left when facing the inside of printer and the roller on the bottom can be wiped off to remove excess toner.
3.With toner cart. still out use a dry cloth to wipe the laser print head area located directly above the roller on the bottom of the printer be careful as the metal edges are sharp.
4.If there is a build-up of toner at the entrance of the fuser try gently removing it with a flat blade screwdriver with care.
5.If this doesn't help it may be necessary to replace the toner cartridge itself.

Best Luck

Posted on Mar 11, 2008

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4TH LIGHT FROM THE TOP KEEPS COMING ON LEXMARK E232


What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.


How to clear Paper Jam

Press Continue button twice quickly to see the secondary error code.


To get the secondary error codes

When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

Press and release Continue button twice quickly to display the secondary error code light sequence.


Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.


To clear a paper jam:


1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

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