Rollers will not grab the paper through to fax or copy. Please help!

Usually the culprit is the feed rollers get slick and the paper will not grab. Check the rollers.

When you hear the fax signal press the start button on your machine. If this does not work attempt to just make a copy of a document without sending to test the document feeder - help the document by gently pushing the document into the machine when it should be feeding. If you can feel the machine trying to grab it but it doesn't have enough strentgh or it will feed with your help then the feed rollers are probably dirty and you may be able to open up the top cover and clean the rubber rollers with alcohol or degreaser. If the feed rollers do not even turn when trying to make a copy then you may have a motor, belt or clutch problem. If it copies well but will not send, then you will probably have a modem or fax lead problem. Try a new fax lead.

Attempt to re-surface any replaceable rollers with a brillo or Scotch Bright pad ONLY if you are unable to locate replacement rollers. This will reduce the life of the rollers further and can permanently render them defective

Any rollers in the paper path and in the tray area(s) should have texture and should not be glossy or completely smooth with the exception of hard-plastic rollers used only as guides.

Try cleaning the rollers again and fan the paper. When you clean the rollers, use alcohol and a lint free cloth. Don't put too many sheets in the feed tray.

Clean the rollers and rubber pad with alcohol.

there maybe a small paper jam in the machine that you are missing. if you are handy, unplug the fax machine and look around where the paper is fed into. if you see paper trapped anywhere, try pulling it out with a pair of needle nose pliers. the machine will not work right till the jam is cleared.
hope this helps.
wg

Relax ti mal- the rollers are not picking up the paper because they are dirty or worn out.

Try this clean the rollers with alcohol and try, are the rollers smooth or do they have a rough feel? if smooth replace and it should be good as new.

Good luck

try cleaning the rollers with alcohol, they may be dirty and slipping when trying to grab the paper.
If it is too smooth, then they may need to be changed.

Look where you put the paper in. See if you can see inside there and see the roller that turns and picks up the paper. If you can, make a mixture of alcohol and a little dish soap. Damp a rag with it, and reach in there to clean the rollers.  See if the rollers will turn manually, but be careful not to force anything.  Another way to get to the whole roller, would be to start making a print, while watching the rollers.  As soon as the rollers have turned half way, unplug the printer.  Now you can reach the other side and clean that.

There is another way to clean the rollers.  Using the alcohol mix, take a single sheet of paper, and damp one half of it with the solution.  Stick the single sheet in the paper tray, and make a print, but hold on to the paper so that it doesn't feed through the machine.  Do this several times, and the rollers turning against the wet paper should clean them.

Try to print again. It might take a few tries. The rollers have to turn against the paper and dry themselves off again.

If this works, then you need new rollers (cleaning them will only make them work temporarily and the problem will come more frequently until you change them).

Thankyou,

JC
I had the same problem- jam error with no paper in it. I tried all of the suggestions to no avail. So as a last resort before I went and purchased another one I unplugged it, picked it up, turned it upside down and whacked it a few times. To my surprise when I plugged it back up it worked just fine! Haven"t had any problem since. I don"t reccomend this but as a last resort, what the heck!