Question about Samsung HLN5065W 50" Rear Projection HDTV-Ready Television

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My Samsung hln-5065w problem

Hello, when my TV has a very dark screen, maybe a night background or even when it is turned off, there are 5 or 6 light shadows on the screen and they all seem to have a simuliar shape. They are vertical and are tapered at the top and the bottom and are the widest at the middle. One is about 12" long and maybe 4" wide, the others are smaller 6"-8" long and maybe 3" wide. The largest one is in the middle of the TV from side to side and towards the upper part of the screen. The smaller ones are on both sides of the middle one.

I purchased the TV at Best buy with an extended warranty and they are replacing the bulb due to taking a long time for the picture to come on but the repair center and the extended warranty company is claiming that "we spilled some liquid on the inside of the screen" and thats not covered. We have no kids at home and there has not been liquid spilled on it.

Any ideas as to what this problem would be and why it would happen? Thanks
Ron C in Gilbert Az.

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It looks like the service centre guys are trying to get more money out your pocket.
It could be that they under estimated the cost of the repair and base on that they sent the quote to the people that pay for extended warranty repairs and now they are finding out that is costing them more money for the repair. The lamp was not causing that those lines apprearing on the TV, so it did not need to be replaced.
Hope this helps.

Posted on Mar 10, 2008

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