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Canon colour laser printer LBP 2410. Coming up with red light alarm. There is nothing wrong with the printer because sometimes I can turn it off then on again and it works OK. Please help, its driving me nuts!!! Andrew

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  • Hoss1976 Mar 10, 2008

    I forgot to mention in my problem above with canon lbp2410, comes up with error code E021


  • Hoss1976 Mar 11, 2008

    The link you have suggested does not seem to work. A message comes up (in Japanese) saying the page cannot be found. Could you please suggest a working link in english?



  • Hoss1976 Mar 11, 2008

    Could you please explain this in a way that I can understand how to make the repair? I am not a technician. Is the fault you are describing fixable at home or would I need to take the machine to an authorised repairer (which probably wouldn't be worthwhile - more cost effective to buy a new printer)



  • Hoss1976 Mar 11, 2008

    Please see comment above re please explain repair...



  • Hoss1976 Mar 11, 2008

    Please see comments above re please explain how to do repair.




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Download this manual and check troubleshooting. cap.7

Posted on Mar 10, 2008

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Hi have a nice day!
I think you must try uninstall and reinstall it using the proper driver according your operating system.

Posted on Mar 10, 2008

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  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos Mar 10, 2008

    E021 relates to the shift base(unit with the devs on). It is most likely to be the mylar on the tension arm on the shift base drive unit(lives under the shift base) the mylar gets worn & causes the arm to stick (its the one with the big tension spring attached) hope that helps

  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos Mar 11, 2008

    I consider that every common user can not carry out with success a repairment at which besides experience, also special tools are needed.

    I would suggest to try to reset your printer. As you probably have not a service manual just do the following procedure and see if error message stops:

    Select [Canon LASER SHOT LBP-2410];

    then, select [Properties] if for Windows 98/Me or [Print Setup] if for Windows 2000/XP.
    2) From [Page Setup], select [Display Printer Status Window].
    3) From the keyboard of the PC, press the following keys in sequence: *, 2, 8, and *.
    4) From [Options], select [Service Mode].
    5) Select the appropriate menu from among the various menus.

    When the machine has started service mode, you must turn off the printer to end it. To return to normal mode, you will have to turn it off and then on.

  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos Mar 15, 2008

    Service Call

    When a problem has occurred and the printer does not work properly, the Alarm

    lamp (red) goes on and the service error shown in the figure appears.

    If the error has appeared, cycle the power of the printer using the following

    procedure. The service error message may disappear.

    Turn OFF the printer, wait for 3 seconds or longer, then turn

    ON the printer again.

    If the service error message does not appear, the printer works properly.

    If the service error message still appears, proceed to the next steps.

    Note down the four-digit alphanumeric displayed in the Printer

    Status Window.

    Turn the printer OFF, then unplug the power plug from the AC


    Contact your Canon dealer.

    When contacting your Canon dealer, please report the problems and the

    four-digit alphanumeric.


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