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Netgear connection problem

I've just got a netgear DGB111G - why will it not connect to the internet? - I currently use a speedtouch connection

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  • graham956 Mar 10, 2008

    Hi,

    it's the same thing isn't it? I tried switching on & off no sucess other than internet indicator was red (no connection)



    thanks

  • graham956 Mar 18, 2008

    Hi, thanks again - I have no WAN - I have ADSL & then four LAN ports - I am going to get in touch with my provider (Orange)

    thanks

  • graham956 Mar 22, 2008

    Yes thanks,

    the NETGEAR device is a Wireless ADSL2 + Modem Router

  • graham956 Mar 23, 2008

    thanks

    Yes it is - it is a NETGEAR Wireless ADSL2 + Modem Router

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After you connected the new router to your modem (using the WAN connection on the router) did you restart the modem? Try restarting the modem and the router.

Posted on Mar 10, 2008

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  • Wayne Hammond Mar 10, 2008

    The device you had originally connected to your computer is the modem. It translates the signal from your internet provider into an ethernet connection which can be used by your computer. The wire that was plugged into your compter originally should be plugged into the connection marked "WAN" on your router. It is usually located away from the group of internal connections (4 or 8 normally depending on your router). After you make this connection, you will need another RJ45 cable to connect the computer to one of the grouped ports, If you are using a wireless connection, you may still have to connect with a cable to set the router up, then disconnect and use the wireless connection from then on.

    Also, many times the connection between the router and the modem is a different type of cable. It s best to use the one that came with the modem if you have it. You can check with tech support of your provider to help you too.

  • Wayne Hammond Mar 19, 2008

    Are you saying the device provided to you from your ISP has 4 connections? If so, perhaps the device is already a router.

  • Wayne Hammond Mar 23, 2008

    If the router was supplied by your provider and is not connecting to the internet, then you must call your provider. There may be a problem with your connection to the company network. When you call for support, the agent will be able to check the router remotely to see if there is a problem. If the agent cannot connect, then the line repair section will be dispatched.

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