Question about Canon imageRUNNER 400S Copier

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Scan Error 4390

What does "Scan Error 4390" mean? I'm trying to fax something - I punch in the fax number and press the start button, and this error comes up.

Now what?

Leanna (leanna@oilwellguidance.com)

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  • Canon Expert
  • 287 Answers

Hi Leanna,
I have went through my own service manuals and through the Canon website regarding ANY code like 4390. I cant find it I used Canon's search engines and they say that particuliar code does not exist. We may need to double check any info and re examine all the details, because I would gladly help you.

Posted on Mar 24, 2008

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1 Answer

Comm Error 283 and 232 what does this mean and how do i fix it.


These error codes indicate that the Line (Telephone line) reception quality is very poor that the machine couldn't print/receive the full page fax. If i am right, this happens only with a particular number or if you are sending, your line's the problem. Try it after a while and if possible when you think the line's not so busy and improved. You can also try disabling the ECM (Error Correction Mode) by following the steps below:
  • Press the < or > button until the front display reads "Fax Setup".
  • Press the ENTER/MENU button.
  • Press the < or > button until the front display reads "All Faxes".
  • Press the ENTER/MENU button.
  • Press the < or > button until the front display reads "Error Correction".
  • Press the ENTER/MENU button.
  • Press the < or > button until the font display reads "Off" and then press the ENTER/MENU button to save the setting. (Off disables ECM and On enables ECM).

Good luck.

Thanks for using FixYa.

Aug 17, 2010 | HP Laserjet CM2320nf All-In-One Color...

1 Answer

Can't send faxes. Dials Ok but no connection to send fax


If you are unable to send the faxes, please try decreasing the modem speed and disabling the "Error Correction Mode." To decrease the modem speed, please follow the steps given below:

1. Press the "Fax" button.

2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

3. Press the "Select" button.

4. Then press the "Options" button 10 times till it reads "Max Send Speed."

5. Now press the "Right Arrow" button and choose "9600 bps."

6. Press the "Select" button.

To disable "Error Correction," please follow the steps given below:

1. Please press the "Fax" button.

2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

3. Press the "Select" button.

4. Then press the "Options" button 11 times till it reads "Error Correction."

5. Now press the "Right Arrow" button and choose "NO."

6. Press the "Select" button.

May 19, 2009 | Lexmark X4270 All-in-One Multifunction...

1 Answer

I am unable to send faxes or recieve faxes


Hi,

Please follow the steps given below to check wheather the error correction is turned off.

You need to disable "Error Correction," please follow the steps given below:
1. Press "Fax Mode."
2. Press "Menu."
3. Press "Up" or "Down" Arrow button repeatedly until "Ringing and Answering" is highlighted.
4. Press "Select."
5. Press "Up" or "Down" Arrow button repeatedly "Error Correction" is highlighted.
6. Press "Right arrow" or "Left arrow" button until "OFF" appears.
7. Press "Select."

Please follow the steps given below to recieve the fax:

1. From the control panel, press "Fax Mode."
2. Press the "Menu" button once.
3. Press up or down arrow repeatedly until "Ringing and Answering" is highlighted.
4. Press "Select."
5. Press up or down arrow repeatedly until "Pick-Up On:" is highlighted.
6. Press left or right arrow to choose an option.
7. Press "Select."
If you want to set a schedule to turn "Auto Answer" "on" or "off:"
1. Press up or down arrow repeatedly until Auto Answer Scheduling is highlighted.
2. Press left or right arrow until "On" appears.
3. Press "Select."
4. Press down arrow button to select the time for "Auto Answer On."
5. Use the keypad to enter the date and time. Press 1 for AM, 2 for PM, or 3 for 24-hour mode.
6. Press down arrow button to select the time for "Auto Answer Off."
7. Repeat step 5.
8. Press "Return" button to save the settings and exit the menu.
9. Make sure the "Fax Auto Answer" light is on.
When the number of rings you set is detected, the printer automatically receives the incoming fax.

To scan a document, please follow the steps given below:
1. Go to "Start," "Programs," Lexmark printer, "Lexmark All-in-One Center."
To see how an image will look after it is scanned, click "Preview Now."
2. Click "Scan," "Send scanned image to."
If scanning an image, choose a graphics program such as "Lexmark Photo Editor," "MS Paint," etc.
If you wish to "Scan to OCR," choose a text program such as "MS Word," "WordPad," etc.
Once the image is scanned, the "Abbyy OCR" software will open automatically.
3. To begin the scanning process, click "Scan Now."
4. To view the additional options, click "See More Scan Settings."
To indicate what type of image is being scanned, select the "Option" next to the type of object you are scanning. Your settings will be optimized for that object type.
To indicate how the scan will be used, select the relevant option from the menu. Your resolution and other settings will be optimized based on your selection.
5. To revert back to the normal All-in-One main page, click "Hide Extra Scan Settings."
6. Under "Display Advanced Scan Settings"; you can see change settings, which will affect the outcome of your scan.

Mar 21, 2009 | Lexmark X8350 Print, Scan, Copy and Fax...

1 Answer

Fax not going out/coming in


connect a phone with 4521 in the back side jack of phoneout,
for outgoing fax
place original in the adf or glass for fax
Press hookdial and dial your sending fax number in 4521 after number dialing pull the phone handset to ear when you leason fax tone from the dialing number press start button to send fax.

for incoming fax (in not automoated)
press hook dial and press start to receive

Mar 01, 2009 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

Fax Error codes


Hi,

I have mentioned the Description for the error codes.388 and 421 error codes means the same and suggestion to resolve the problem.

282 - Retry the transmission.

388 - Reattempt the fax reception at a different time when telephone line conditions have improved.

421 - Reattempt the fax reception at a different time when telephone line conditions have improved.

233 - A communication failure has occurred between the two machines (OR) The user at the remote machine might have pressed the Stop button. (OR) Sometime Call waiting service might cause this error code.

  • Turn OFF the Error Correction mode(ECM).Steps to do. Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to Error Correction mode(ECM) and highlight -> press ok/Enter->Select turn OFF-> press ok/Enter.At Last Press Cancel to quit the menu.
  • Decrease the Fax speed.Steps to do.Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to" Fax speed"-> press ok/Enter-> Choose "Medium speed or slow speed ->press ok/Enter. At Last Press Cancel to quit the menu.
Thank You

Feb 08, 2008 | HP Officejet 9110 All-In-One InkJet...

6 Answers

Hi, Remote Fax Error being displayed


As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode.
Press Select.
Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
Change the setting from Yes to No using the + (right arrow) button.
Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 11 times until ERROR CORRECTION appears on the LCD display.
Change the setting from On to Off using the + (right arrow) button.
Press Select.
Note: Turning off this option makes it possible to receive a fax when the receiver fax machine does not support certain error correction modes. The X6100 Series only supports 1-D MH encoding with the error correction. Fax transmissions without ECM and other ECM types can result in bad quality on the received page.

Dec 19, 2007 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

Hi, Remote Fax Error being displayed


NOTE this option may vary to printer try USING OPTIONS TO SET CHANGES


To resolve the problem, try the steps below. After each step, try to send a fax again.

1. As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
* Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
2. Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
3. Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
1. Press the Fax button, then press Options untill u see ADVANCED FAX mode.
2. Press Select.
3. Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
4. Change the setting from Yes to No using the + (right arrow) button.
5. Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
4. Lower the fax transmission speed 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
1. Press the Fax button, then press Options untill u see ADVANCED FAX.
2. Press Select.
3. Press Options untill u see until MAX SEND SPEED appears on the LCD display.
4. Change it to 9600 BPS using the - (left arrow) button.
5. Press Select.
5. Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
1. Press the Fax button, then press untill u see to get to ADVANCED FAX.
2. Press Select.
3. Press untill u see ERROR CORRECTION appears on the LCD display.
4. Change the setting from On to Off using the + (right arrow) button.
5. Press Select.

Nov 16, 2007 | Lexmark X4270 All-In-One InkJet Printer

4 Answers

Internal Error 923 with Sending or Receiving Fax


I've just got my CLX-3160FN and found the same problems. Could go around the sending error, but can't receive faxes yet, always error 923.
Sending: make sure you press the "On Hook Dial" button before entering the recipient's number. Stupid, very stupid, but it's how it works.

Oct 12, 2007 | Samsung CLX 3160fn All-In-One Printer

1 Answer

Can't scan


This sort of thing can be down to the fact the settings for communication to the printer is separate for printing/faxing/scanning. So you will need to find the scanning device (will usually be called HP3050 regardless, or something along the lines of that) and make sure it's set to communicate through USB and no other means.

Sep 07, 2007 | HP LaserJet 3050 All-In-One Printer

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