Question about Brother MFC-7220 All-In-One Laser Printer

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FAX function stopped working

One day the fax portion of my MFC-7220 was working just fine. The next day, when I tried to use it, there was no dial tone whether I dialed using the handset or hook/hold. The phone line is working, and I swapped the machine over to another working phone line, but no luck. Also had the phone company check the line. No problem. When I lift the handset, I hear room noises and get a little feedback. When I punch buttons, I can create tones and make dialing sounds in the machine. But there's no dial tone in the handset or when I push hook/hold. The machine also doesn't respond to incoming calls.

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  • Anonymous May 13, 2008

    will ring and say receiving but not print anything

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Honestly, it sounds like you have the phone cord and the fax jack swapped backwards, make sure you have the fax line plugged into the correct jack on the machine. 1 is for the handheld phone and the other is for the telephone line... give this a shot...

Posted on May 11, 2008

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MFC-490cw Color Inkjet Multi-Function Printer: how to send a fax...


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What you are explaining should work. If you need prior activity reports from previous faxes, you can press Function then 2 (Act. Report)

I think you might need to press Function, then 7 then 1


From the manual:

Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists
the time and date of transmission, and whether the transmission was successful.

When the feature is OFF, the report is printed automatically only if an error occurred during transmission. If the report indicates NG, send the document again. If the report indicates you should check the readability of certain pages, resend those pages.
If you typically send multiple faxes to the same destinations, you may need a reminder to identify each fax transmission. You can select OFF+IMAGE or ON+IMAGE to print a portion of the first page of the fax message on the report.


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Hope this helps you.
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If you're dialing a long-distance number, the person paying for the line may have disabled long-distance calling - check with parents / spouse / boss / landlord, as applicable.

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