Question about Brother DCP 115C All-In-One InkJet Printer

8 Answers

Unable to clean error on Brother DCP115C

The error is displayed.

Can somebody tell me the key sequence to get into maintence mode
on the Brother 115c. and reset the purge counter.

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  • 11 more comments 
  • Anonymous Apr 07, 2008

    unable to clean

  • sashimi May 05, 2008

    unable to clean error msg shown in LCD display -brother model DCP-115C

  • chezl Jul 13, 2008

    Says Unable To Clean on printer. Have been unable to follow instructions on resetting.

    Cheryl.

  • wabalding Jul 21, 2008

    Unable to clean

  • bunga_sakura Aug 27, 2008

    unable to clean

  • alanmitch Oct 13, 2008

    unable to clean troubleshooting and routine maintenance chapter in user's guide

  • mlbalong Oct 25, 2008

    can you help how solve my problem with my printer.error unable to clean on brother dcp-115c.

    thanks...this is my email add mlbalong@yahoo.com.

  • Anonymous Oct 25, 2008

    unable to clean

  • Elpidio concepcion
    Elpidio concepcion Jan 02, 2009

    can you help how solve my problem with my printer.error unable to clean on brother dcp-115c. please email me the intruction how to clean itslt my priner to my email add jimiconcepcion@yahoo.com

  • hbid Feb 11, 2009

    Please tell me how to solve my problem on my brother dcp115C. Unable to clean plug. After thourough cleaning, problem still persist.

  • aurea Feb 13, 2009

    Error message keep appearing in my printer,"Unable to clean, see troubleshooting ang maintenance chapter in user's guide." Followed instruction on manual but cannot solve the problem.

  • rondajoi Feb 24, 2009

    Light flashes " unable to clean. See trouble shooting and maintainence in manuel." I cant find my manuel what can I do.? 

  • Anonymous Mar 16, 2009

    My printer DCP115C have same problem.

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8 Answers

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Pls refer below to clear the "Unable to Clean" error:

1. Enter MAINTENANCE MODE: Press MENU, MONO START 4x on ARROW UP within 2-3 sec
2. Using the ARROW UP botton, press botton and wait for the ff #:
a. 8 then press SET
b. 0 then press SET
3. Using the MONO START, just press until the word "PURGE XXXXX" comes out
4. Using the ARROW UP botton, press botton and wait for the ff #:
a. 2 then press SET
b. 7 then press SET
c. 8 then press SET
d. 3 then press SET
e. Press Stop/Exit
(This is to reset the purge counter)
5. Using the ARROW UP botton, press botton and wait for the ff # to appear:
a. 0 then press SET
b. 1 then press SET (to reset unit)
c. 9 then press SET
d. 9 then press SET (to exit maintenance mode)

If after this procedure you still encounter problem, see your service center
Hope this will solve your problem "unable to clean".

epc.

Posted on Feb 19, 2009

  • phil_white1
    phil_white1 Jan 12, 2013

    wow it worked, brilliant

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  • 13 Answers

Brother DCP110c Reset Counter
1. unplug at side of unit, switch on while pressin menu2. Enter 8 press set enter 0 press set
" by using the up arrow key & SET keys."
3. press the mono start key several times untill the purge count appears on the LCD.
4. enter 2 7 8 & 3 by using the up arrow key & set keys to reset the purge count to zero (like in 1)
5. press the stop/exit key to return to the initial stage of the maintanance mode.
6. enter 9 twice by using the up arrow & set key’s to exit from maintenance mode

grandpaben !

Posted on Dec 08, 2008

  • 1 more comment 
  • jasky2008 Jan 14, 2011

    I used this for DCP115C. Found it hard to get into maintenance mode with other person's directions. These directions were much easier. Thanks

  • ting co ling Nov 13, 2012

    fantastico!!!!!, thanks heaps, saves me buying another machine, save the environment.

  • One Laenus Apr 29, 2013

    Works great!! Thanks!!

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MY bROTHER DCP-115C Always says Unable to clean see trouble shooting and routine maintenance at Users Guide, i want only a guide to reset my printer so that could be able to clean by itself

thanks,
Mr, Elpidio Concepcion

Posted on Jan 02, 2009

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I need your help how to reset cleaning limit for my brother dcp-115c. error displayed unable to clean...thanks

Posted on Oct 25, 2008

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Perfect!! it solved my problem.

Thanks for the big help.

Posted on Feb 18, 2009

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Unable to clean

Posted on Oct 10, 2009

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Dcp 115c brother "defective printing head"
need trouble shooting guide

Posted on Feb 25, 2009

  • ecocampo Feb 25, 2009

    it says "something wrong with my printing head"

    need troubleshooting guide

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Brother Service centre 603-7884 9999
Minimum charge RM30 without repair.

Posted on Nov 21, 2008

  • udiudi Nov 04, 2010

    Thanks a lot for helping. I tried your description, and problem is solved. I found the "maintenance menu " on the screen a little bit diffuculty, first of all unplug the cable, then press the menu button and the same time plug on again without release the button. You can follow the description after screen turns the "maintenance menu".

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2 Answers

PROBLEM IS MY PRINTER SHOW ERROR CLEAN UNABLE 46


Hi

This is the counter inside the printer which stops the printer unless it is reset. Follow the below steps to do the reset on your printer.

How to Reset Brother DCP 110C, 115C, 120C, 130C, 135C, 145C, 150C, 165C, 185C, DCP 195C Printer

May 25th, 2011 • Printer
How to Reset Brother DCP 110C, 115C, 120C, 130C, 135C, 145C, 150C, 165C, 185C, DCP 195C Printer:
1. Press the Menu, then Mono Start key then press the UP arrow key 4 times to make the machine enter the maintenance mode and "ERROR 46′ pops-up in the display.
2. Enter maintenance mode 80: Select 8 by pressing the UP/DOWN arrow key and push OK key and select 0 and push OK key
3. Now Press MONO arrow key several times until you see PURGE:XXXXX
4. Select 2 and push OK, Select 7 and push OK, 8 and push OK, select 3 and push OK and the purge counter is now reset to 00000.
5. Press STOP/EXIT key to go to root of maintenance mode
6. Enter code 99 to exit maintenance mode: Select 9 and push OK, Select 9 and push OK.

Jul 24, 2011 | Brother DCP-110C All-In-One InkJet Printer

1 Answer

Unable to clean 46. this error display in lcd of brother dcp585cw printer. how to solve me this problem.


Machine Error 46 - Purged Ink Box Full MFC620CN/420CN/410CN/210C and FAX2440C

The machine counts all purge (cleaning) operations in order to prevent the internal ink absorber box from overflowing with purged ink. An "initial purge", for example, advances the purge counter by 187 + 420 = 607. When the purge counter approaches 6400, an internal "Machine Error 46" is generated. Further purge operations are prohibited, and therefore the printer becomes unuseable.

When an internal Machine Error 46 is generated, the user will see an "Unable to Clean" external message and will be unable to use the printer. The "Unable to Clean" external message can relate to many different internal error codes however.

The user can establish the internal Machine Error Code as follows: pull the mains cable out of the machine (power off), hold down the Menu/Set key, re-insert the mains cable into the machine (power on). The internal Machine Error Code will be displayed.

If there is a Machine Error 46, it is necessary to dismantle the printer, replace the ink absorber box (or possibly break the ink absorber box open and clean its absorbent sponges under a tap), re-assemble the printer and reset the purge counter to zero.


Resetting purge counter MFC620CN/420CN/410CN/210C and FAX2440C

1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the "up arrow" key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

Jun 26, 2011 | Brother DCP585cw AllInOne InkJet Printer

2 Answers

UNABLE TO INIT


Hello all - here is the code solution - happy printing!


Machine unable to int - Purged Ink Box Full MFC620CN/420CN/410CN/210C and FAX2440C

The machine counts all purge (cleaning) operations in order to prevent the internal ink absorber box from overflowing with purged ink. An "initial purge", for example, advances the purge counter by 187 + 420 = 607. When the purge counter approaches 6400, an internal "Machine Error 46" is generated. Further purge operations are prohibited, and therefore the printer becomes unuseable.

When an internal Machine Error 46 is generated, the user will see an "Unable to Clean" external message and will be unable to use the printer. The "Unable to Clean" external message can relate to many different internal error codes however.

The user can establish the internal Machine Error Code as follows: pull the mains cable out of the machine (power off), hold down the Menu/Set key, re-insert the mains cable into the machine (power on). The internal Machine Error Code will be displayed.


1) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

2) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

3) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

4) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

5) Press the 9 key twice to return to the standby state

Jan 06, 2011 | Brother DCP 115C All-In-One InkJet Printer

2 Answers

Will not clean servies


Brother MFC-5440CN Unable to Clean error and may work for some others.


Hi you can try
This works with most Brother printers

Procedure how to reset the error 46 error (unable to clean). This can be done on every Brother inkjet machine with a numeric keypad.

- Machine off
- Switch on the machine while holding down the “menu” button until all the leds are flashing on/off. Now you are in “maintenance” mode.
- press 80
- press the “mono start” button several times until you see “purge: xxxx”
- press “2783” in order to reset the purge counter. You will see: “purge:0000”
- press “99” to exit the maintenance mode

Now you are able to print again, but actually your ink absorber box is now full with ink. Ink flooding can happen if you don’t replace this ink box


Also can try.

Reset code.
Press menu then*2864 within 2 seconds (maint should be on the display and all the lights should be flashing, if not try again) press 80
then keep pressing black/mono start button until screen displays ‘purge count’
press 2783 to reset purge count
press stop/exit key
press 99
machine should return to normal



May 04, 2010 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

ERROR MESSAGE SAYS UNABLE TO CLEAN


Hi you can try
This works with most Brother printers

Procedure how to reset the error 46 error (unable to clean). This can be done on every Brother inkjet machine with a numeric keypad.

- Machine off
- Switch on the machine while holding down the “menu” button until all the leds are flashing on/off. Now you are in “maintenance” mode.
- press 80
- press the “mono start” button several times until you see “purge: xxxx”
- press “2783” in order to reset the purge counter. You will see: “purge:0000”
- press “99” to exit the maintenance mode

Now you are able to print again, but actually your ink absorber box is now full with ink. Ink flooding can happen if you don’t replace this ink box


Also can try.

Reset code.
Press menu then*2864 within 2 seconds (maint should be on the display and all the lights should be flashing, if not try again) press 80
then keep pressing black/mono start button until screen displays ‘purge count’
press 2783 to reset purge count
press stop/exit key
press 99
machine should return to normal



Apr 30, 2010 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

Have a brother DCP- 115C and had a paper jam, I removed the paper from the printer cleared the jam and now printer is telling me Unable to clean see Trouble shooting and routine maintenance in users...


The proper reset code sequence to reset DCP printers without numeric keypad should be as follows:
1. press buttons Set, Menu, Mono Start one by one, followed by up arrow key four times. this should all be done as short a time as possible, around 3 seconds.
2. enter maintenance mode 80 by pressing the up/down arrow key and set key to select numbers 8 and 0
3. press up arrow key several times to get to the Purge item
4. enter 2, 7, 8 and 3 using arrow/set keys to reset the counter
5. press Stop/Exit key to go to root of maintenance mode
6. enter 9,9 to exit maintenance mode
(for printers with numeric keypad):
Resetting purge counter on: MFC-620CN / MFC-420CN / MFC-410CN / MFC-210C and FAX-2440C:
1. Enter machine maintenance mode (on MFC-210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode.
2. Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).
3. Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4. Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5. Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6. Press the 9 key twice to return to the standby state.

Dec 11, 2009 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

Does anyone have the reset codes for a brother dcp 115c printer. error code 46 unable to clean. can only find the instructions for the 110c on here.


Resetting purge counter:

1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

Sep 02, 2009 | Brother DCP 115C All-In-One InkJet Printer

2 Answers

"Unable to clean see trouble shooting and routine maintenance"


you should manually reset your PURGE COUNTER to ZERO so that your printer will work again. Follow these steps:

Unable to Clean error means purge counter is already full. Please refer below for the instructions on troubleshooting your machine.


1. To enter MAINTENANCE Mode: Press MENU, MONO START, 4X on ARROW UP. (within 2 seconds).
2. Using arrow up button look for the following:
a. 8 then press SET
b. 0 then press SET
3. Using MONO START, just press it until the word "PURGE XXXXX" comes out.
4. Using arrow up button look for the following:
a. 2 then press SET
b. 7 then press SET
a. 8 then press SET
b. 3 then press SET
This is to reset the purge counter. Then press stop/exit
5. Using arrow up button look for the following:
a. 0 then press SET
b. 1 then press SET (To reset unit)
a. 9 then press SET
b. 9 then press SET (To exit Maintenance mode)

Jul 11, 2009 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

Printer unable to clean


the printer has a counter for the supposed amount of ink the absorber pad can absorb.

i have reset the counter using the following and now it works. In theory you need to get a replacement pad but i haven't been able to find one yet. My printer is now working fine

following is the solution to reset the counter for the old fault
>
> Brother DCP110c Reset Counter
> 1. unplug at side of unit, switch on while pressin menu2. Enter 8 press
> set enter 0 press set
> " by using the up arrow key & SET keys."
> 3. press the mono start key several times untill the purge count appears
> on the LCD.
> 4. enter 2 7 8 & 3 by using the up arrow key & set keys to reset the
> purge count to zero (like in 1)
> 5. press the stop/exit key to return to the initial stage of the
> maintanance mode.
> 6. enter 9 twice by using the up arrow & set key’s to exit from
> maintenance mode

Michael

Mar 06, 2009 | Brother DCP 115C All-In-One InkJet Printer

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