Question about Sony PCS-1 (PCS1) Video Conference

3 Answers

Packet Loss and Video Freezing Up

We are experiencing packet loss pop ups and after 10 minutes the screen freezes, where should I start?



We are currently having some problems receiving the video stream from our counterparts in China. Somehow 50% of the total packets gets lost and none are getting recovered. The video becomes so pixelated that you can't even see a clear image of what's in front of you. We have tested several resolution to fix the issue but none were successful. We did changed the bandwidth from 1024 to 4Mbps. Currently our counterparts from China can see our video clearly. We went to our vendor and did some tests at their showroom, to see whether the problem might be with our internet provider, using the same codec (PCS-G50) we did get the same result. They can see us clearly but from our end we lose a lot of packets and see a lot of pixelations and smears. Also just to add we did configure our firewall and set up the IP address of the codec outside of the firewall to avoid any filters and blockages, yet we were not successful. Please help us and see maybe there is way for us to recover the packet loss.

Thanks,

Posted by on

  • artit Mar 10, 2008

    Also we are located in Vancouver, Canada.

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Hi artit,

I had the same problem with heavy packet lost after 10 minutes connection between Singapore and USA. We are using ADSL line and Sony PCS-G50 for video conferencing. After a much trouble-shooting, we identified that the nature of the problem lies with the Internet Service Provider's back-end server. The server has difficulties handling large and constant data packets. This could be due to the reasons that ISP using routers with more hops and small pipes. We immediately changed the ISP to a more reputated one (with better infrastructure) and now, we have a much better quality video.

Posted on Oct 20, 2008

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 3 Answers

Hi,

I assume that you are running the current Sony PCS-G50 Firmware?

Best regards,

Andy

Posted on Feb 19, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Gjj

Posted on Mar 27, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Need help with a Ps2 console.


you have to get access to the motherboard that mean you have to disassembly the whole thing the motherboard is between to metal covers underneath the heat sink you show in your video , you can easily find a disassembly video at youtube that can help you with your problem .

Jun 23, 2013 | Video Conferencing

1 Answer

I have just put new batteries in the remote and it does not work


change the battery check it and the again it not work please change remote

Jul 10, 2010 | Sony PCS-TL50 (PCSTL50) Wireless Video...

1 Answer

Sound does not work. You can see the other people but you cannot hear them


RING YOUR PROVIDER FOR VOICE ACTIVATION,OR TRY SAME BRAND SPEAKERS,THEY AR N,T EXPENSIVE,OK,MATRICK.

Oct 15, 2009 | Sony PCS-1 (PCS1) Video Conference

1 Answer

How can we connect the sony pcs-1 to a pc?


GO TO A SHOP AND GET THE CORRECT LEAD,OK,MATRICK.

Sep 28, 2009 | Sony PCS-1 (PCS1) Video Conference

2 Answers

LAN Error in Sony PCS-1 Video Conference


Sounds like you are either working on a network which must provide you with an IP address automatically (i.e. not permitting static entries), or you are incorrectly configuring the information for your static address.

Is there a requirement to use a static address, or will DHCP work just fine?

Jul 10, 2009 | Sony PCS-1 (PCS1) Video Conference

1 Answer

Which mdel in Polycom is compatible with Sony PCS 1, which is better.


Basically every Polycom is fine - as long as software is a current release!

Dec 16, 2008 | Sony PCS-1 (PCS1) Video Conference

2 Answers

Can a webcam connect to a SONY PCS1?


1. Windows XP Pro does NOT have a shortcut set up in the Start menu or Program Files, to launch NetMeeting please click Start> Run

2. At the Run Window type conf.exe then click OK

3. Fill out the info
· First and last name
· E-mail address: use you AdFarm Email
· Location (your location)
· Comments leave blank

4. Click Next… Do NOT check the boxes, Select Local Area Network…Keep both check boxes selected… click Next… Click Next again…

5. Make sure speaker volume is set to a comfortable level then click Test you should get sound, adjust accordingly.

6. Your camera should have a microphone attached you will see the Record Volume when you say “Testing 1… 2… 3… Testing”

7. Click Finish… NetMeeting will launch…

8. Enter the appropriate IP for Video Conf under quick connect and call

John S (LVS - Calgary, AB)

Oct 16, 2008 | Sony PCS-DSB1 (PCSDSB1) Video Conference

2 Answers

Sony PCS-1 Video Conference


check for your lan settings, try to see if there is no nat on one of your network make the nat settings

Jan 11, 2008 | Sony PCS-1 (PCS1) Video Conference

Not finding what you are looking for?
Sony PCS-1 (PCS1) Video Conference Logo

Related Topics:

1,008 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Video Conferencing Experts

David Payne
David Payne

Level 3 Expert

13781 Answers

kakima

Level 3 Expert

98608 Answers

Steven's...
Steven's...

Level 2 Expert

310 Answers

Are you a Sony Video Conferencing Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...