Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Paper jam in carriage

HP OfficeJet 7310 All-In-One InkJet.

A sheet of paper is stuck after receiving a fax and the print carriage is stuck on left side so I am unable to remove the rest of the material. How do I move the carriage without damaging anything?

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  • donna33935 Mar 30, 2008

    I have a paper jammed in the auto feed carriage and can not get to the paper that is jammed. Is there a way of disassembling the carriage to remove the pieces of paper stuck in there?

  • Anonymous Mar 14, 2014

    It prints but at the end of the printing it shutters and does not release the paper. How do I fix this?

  • Anonymous Mar 24, 2014

    I can't get my hp 7310 to print on both sides using a 5x7 paper

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  • 151 Answers

There is a latch at the back of your printer that opens so you can remove paper jams from the back. You can start there and then slowly peel away the rest of the paper that jammed...

Posted on Mar 10, 2008

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Related Questions:

1 Answer

Carriage jam


cannot print, msg shows Error carriage jam, Open door, clear carriage jam, and then press o.k. to continue.
paper has been cleared , opened door and even took off back compartment

Dec 22, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Exactly what parts am I cleaning for a 'carriage jam' on an HP Officejet 7310 printer


the carriage jam error is meaning the path that the printhead is sliding from side to side. You might have a small piece of paper causing an issue.

Dec 03, 2010 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...


HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

HP OfficeJet 7310 All-In-One Carriage Jam


I think you need to clean the back rollers of the printer.

Follow this hp document and it should clear up the issue. The error is for out of paper but the fix is the same. Step four is the one you need.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&jumpid=ot_recdoc/c00219180/en_us/c00786157/loc:4&custom_solutionid=rd_c00219180&lc=en&dlc=en&cc=us&lang=en&rule=22243&product=391182

Jan 28, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Hp 7310


Find the stuck piece of paper and remove it. 

Dec 21, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Carriage Jam Error display on the LCD!


open the lid ,you will see the cartridge track(steel bar) look both end of the track you will find something stuck over there most likely paper chip

Dec 05, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

HP OfficeJet 7310


showing paper jam and have checked and don't see any paper

Dec 17, 2007 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

HP OfficeJect 7310 Uses 2 Pieces of Paper when Printing Fax


Sounds like the feed rollers need to be cleaned or replaced.

Dec 03, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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