Question about Samsung SPP-2020 Thermal Photo Printer

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Paper won't feed on my Samsung SPP-2020

The rollers look like they're trying to pick the paper up but it just wont 'catch' it and then the printer times out and the standby button flashes red. This has happened ever since I got new photo paper for it but it is exactly the same paper!

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  • kim Mulholland Jun 17, 2008

    I have the exact same problem. But, when I replaced the cartridge, my printer did not do anything different.



    Still not printing.

  • camel_toe71 May 07, 2009

    I have the exact same problem. It's Samsung paper I bought, but it won't catch in the rollers!! It's so anoying!!!!!

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A friend advised me to clean the rollers with nail varnish remover or any acetate on a cotton bud, and it worked perfectly straight away/ good luck

Posted on May 25, 2012

I had the same problem and replaced the ink cartridge and hey presto ! it worked

Posted on Mar 18, 2008

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Posted on Jan 02, 2017

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My samsung printer is not picking up the sheets of paper correctly and they seem to be sticking on the roller


It could be a dirty pickup roller in printer. Found following advice from Samsung:

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Nov 23, 2009 | Samsung SPP-2020 Thermal Photo Printer

1 Answer

The rollers in my samsung spp-2020 are sticking


On most printers there's a "thing" near the rollers that grabs the paper. It's usually a flat piece of plastic with some kind of stuff on it that grips the paper. It's actually on the out bound side of the printer. You can re-glue the pad by super glue if the part isn't available.

Jun 21, 2009 | Samsung SPP-2020 Thermal Photo Printer

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Samsung 2020 photo printer


Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Jan 03, 2009 | Samsung SPP-2020 Thermal Photo Printer

1 Answer

Samsung SPP-2020


You need to get the exact photo paper for this model.
The ones that comes with the flaps on each ends.
Without the flaps, the printer won't print.

Aug 05, 2008 | Samsung SPP-2020 Thermal Photo Printer

1 Answer

Paper not feeding in the machine and get a paper jam error Printer rollers do not grab the paper to load into the printer. The rollers turn, put the paper is not loaded.


After so much paper goes thru the rollers they pick up dust and dont stick. Some models you can unplug and then use a q tip soaked in alcohol to clean the roller. Others require you to take them apart to clean. If you have to take it in to get fixed then check out the new ones from a computer store. Sometimes its cheaper to get a new printer than go get yours repaired or cleaned. If you do decide to have it done look really close when they get done and ensure the rollers were cleaned with alcohol. Otherwise they mihgt still have a oil coating on then and that causes them to slip also, especially on photo paper. They will argue in some places that the alcohol will dry out the rubber and it will age and crack. Altho this is true I have yet to see a dry, aged or cracked pickup roller, even 15 years in the business. I think thats because it takes longer to age and crack a rubber roller than it does to just wear out the machine. Jonathon

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The roller of the paper pick up is rotating or no. If rotating and not taking rollers need a cleaning try this else change the roller.

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