Question about Creative Labs ZEN Vision:M Digital Media Player

2 Answers

PC wont recognize my MP3

Always worked before but now all it does is charge it so unable to transfer anything. It actually froze so had to reset which I had done before only this time everything was erased when I switched it back on. And now the PC wont recognise it. Also I no longer have the installation CD. Any Suggestions please??

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  • tdc523 Mar 12, 2008

    i have a similar problem, it will charge just fine plugged into the wall, but when I attach it to my computer, the player just freezes up and the computer doesn't recognize it. I've tried different usb cords, also my printer works fine from the usb so that can't be the problem. I can't add any more files to my zen vision:m!

  • Anonymous Apr 02, 2008

    I too have this problem, and I did as suggested and downloaded the new firmware but to no avail. The problem remains. Help?

  • tdc523 May 11, 2010

    I downloaded the firmware update and when i went to install it, it said to connect my player but when I do, the computer doesn't recognize it. It will charge just fine but that is it. I get the usb device not recognized balloon, that says is has malfunctioned and windows doesn't recognize it. The mp3 player freezes up after this. Thank you for the help but I still can't do anything with this player anymore.



2 Answers

I finally fixed it!!!

//To format zen = 1.Detach the player from the PC and power the unit off.
2.Slide the Power switch towards the power icon and hold the switch.
3.Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
4.Release the Power button when the Recovery Mode appears.
5.Select Format (All) and select Yes to format the player.
6.After the player has finished formatting, select Reboot.
7.Retransfer the tracks to the player.

after formatting it again press reboot and pkug into comp and it works!!!

Posted on Sep 12, 2008

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Hi, try going to this website:

and then download the:
Creative Media Explorer Update for Creative ZEN Vision:M

it worked for me

Posted on Mar 15, 2008


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